Senior Manager, Mobile Solutions

position Summary

The Senior Manager, Mobile Solutions is responsible for developing, managing, and expanding customer accounts within an assigned territory. You will support the sales and client relations functions by implementing strategic sales strategies, delivering impactful presentations, and negotiating long-term agreements that align with customer needs and business objectives. As a trusted advisor, you will represent STERIS Mobile Solutions with professionalism and a depp understanding of our products and client expectations. This role will require nationwide overnight travel up to 75% and may include 10% international travel.

What you’ll do as a Senior Manager, Mobile Solutions:

• Build and maintain strong relationships with key stakeholders, including hospital executives, surgical and sterile processing leaders, architects, and engineers, as well as internal STERIS teams, including Corporate Account and Business Development Directors, Regional Managers, and Capital Account Managers.
• Manage customer accounts from initial engagement through long-term partnership, ensuring satisfaction and retention.
• Conduct comprehensive site assessments to evaluate feasibility, cost, and implementation requirements for Mobile SPD installations.
• Collaborate with Project Design Managers to complete capacity studies and ensure hospital throughput needs are met.
• Lead client communications through regular check-ins, project updates, and post-implementation interviews.
• Achieve and maintain territory sales and revenue targets through strategic account management and business development.
• Forecast annual revenue and contribute to territory planning in collaboration with regional and national sales leadership.
• Analyze pricing, margins, and territory performance to support strategic decision-making and profitability, providing timely reporting including geographical territory dynamics.
• Monitor market trends and competitive activity to inform sales strategies and maintain a strong market position.
• Serve as a subject matter expert on Mobile SPD solutions, supporting internal teams and external clients, as well current knowledge of the SPD and construction industry.
• Coordinate commissioning and decommissioning activities across STERIS teams, contractors, and customers.
• Represent STERIS Mobile Solutions at industry tradeshows and speaking engagements to enhance brand visibility.
• Provide insights to product development teams based on market feedback and industry trends.
• Travel frequently to conduct site visits, client meetings, and presentations across assigned territory.

The experience, Skills, and Abilities Needed:

Required:

• Bachelor’s Degree from an accredited institution.
• 10+ years’ experience in the healthcare industry.
• 2+ years’ experience in a sales, client management, business development, or professional services supporting consultative sales.

Preferred:

• Experience as a STERIS Project Design Manager, or equivalent clinical consultative sales role in the SPD or Periop space.
• Engineering or construction knowledge, including mechanical, electrical, plumbing, architectural, and code compliance.
• Personnel management with direct reports, focused on growth, development, and retention.
• Experience in contract negotiation and addendum review.