Senior Manager of Business Operations | Quote to Cash

What you will be doing:

• Lead and develop a crossfunctional business operations team including warehouse operations staff, thirdparty vendor coordinators, and software licensing specialists, fostering a culture of operational excellence and customer focus.
• Oversee warehouse operations including hardware receiving, custom configurations, quality assurance, inventory management, shipping, and RMA (returns) processing for servers and devices.
• Manage thirdparty hardware vendor and distributor relationships, ensuring dropship arrangements meet quality standards, delivery timelines, and cost targets.
• Lead the software licensing team responsible for generating, managing, and delivering software license keys and files with accuracy and timely fulfillment.
• Design and implement delivery strategies, workflows, and qualitycontrol processes that optimize hardware fulfillment, software licensing throughput, and operational efficiency.
• Develop and maintain SLAs for order fulfillment, hardware configuration turnaround times, RMA processing, and software license delivery.
• Partner with Sales, Customer Success, Finance, IT, and Product teams to ensure delivery operations support the quotetocash process-including revenue recognition, billing triggers, customer onboarding, and renewals.
• Drive continuous improvement initiatives to reduce delivery cycle times, minimize errors, optimize inventory levels, and improve customer satisfaction with delivery processes.
• Implement and optimize warehouse management systems, inventory tracking tools, licensing platforms, and ordermanagement systems to improve operational visibility and efficiency.
• Create executiveready reports on delivery metrics, inventory health, vendor performance, licensing accuracy, key risks, and improvement initiatives.
• Manage vendor contracts and negotiations for hardware procurement and dropship arrangements, ensuring competitive pricing and favorable terms.
• Establish qualitycontrol processes for hardware configurations, conduct rootcause analysis for delivery failures or RMA trends, and implement corrective actions.
• Hire, train, and mentor team members, establishing clear performance metrics, conducting regular performance reviews, and creating career development pathways.
• Manage the delivery operations budget, forecast hardware inventory needs, and identify opportunities for cost reduction and process automation.

What you will likely bring:

• Bachelor’s degree in Supply Chain Management, Operations Management, Business, or a related field, with 7+ years of experience in operations, logistics, or supplychain leadership roles.
• 5+ years leading teams of 20+ people across warehouse operations, vendor management, and technical fulfillment functions.
• Experience managing both physical hardware logistics and digital/software delivery operations.
• Strong vendormanagement and negotiation skills, with experience overseeing thirdparty relationships and dropship arrangements.
• Understanding of software licensing models, licensegeneration systems, and fulfillment processes, including how license delivery triggers revenue recognition.
• Exceptional verbal and written communication skills, with the ability to collaborate across technical and nontechnical teams.
• Strong analytical and problemsolving skills with the ability to use data and metrics to optimize delivery performance, inventory, and operational costs.
• Highly organized, detailoriented, and processdriven, able to manage multiple priorities in a fastpaced environment.
• Experience with warehouse management systems (WMS), inventory management software, and ordermanagement platforms.
• Familiarity with ERP systems (SAP, NetSuite, Oracle) and CRM platforms (Salesforce).
• Experience implementing process improvements, automation, or system integrations within fulfillment operations.

What could set you apart:

• Knowledge of hardware procurement, server configurations, and IT infrastructure.
• Experience leading both hardware and software delivery operations at scale.
• Experience improving dropship vendor networks and negotiating supplier agreements.
• Background in operational automation, system integrations, or digital transformation initiatives.