Senior Manager, Professional Services Consultancy (Airline Operational Systems & Professional Services Upsell)

About This Role

Position Summary:

We are seeking a highly experienced Senior Manager, Services Consultancy to lead consultancy engagements, professional services upselling, and strategic sales initiatives related to airline operational systems, with a specific focus on Operations Control Center (OCC) software and services. This role combines deep knowledge of airline operations with strong consultative, commercial, and technical skills to deliver value to our clients while driving revenue growth through professional services and solution sales.

Key Responsibilities:

• Serve as a trusted advisor to airline clients, providing consultancy on OCC operations, operational system optimization, and technology adoption.
• Lead the delivery of consultancy engagements, system assessments, and operational improvement initiatives.
• Identify and actively upsell professional services, including training, configuration, optimization workshops, system integrations, health checks, and process re-engineering.
• Collaborate with Sales teams during pre-sales cycles, providing subject matter expertise, participating in discovery sessions, and shaping professional services proposals.
• Support solution sales efforts by articulating business value, building business cases, and presenting to operational, technical, and executive stakeholders.
• Work closely with existing clients to uncover additional service needs and expansion opportunities.
• Maintain deep knowledge of OCC environments, including disruption management, flight tracking, crew management, and airline operational processes.
• Provide feedback to product management and services teams to ensure offerings align with evolving client needs.
• Build and maintain strong, long-term relationships with key airline stakeholders across Operations, IT, and Executive levels.
• Stay abreast of industry developments, operational challenges, and regulatory requirements impacting airline operations.

Required Qualifications:

• Bachelor’s degree in Aviation, Business, Engineering, or related field; advanced degree preferred.
• 8+ years’ experience in airline operations, OCC, professional services consultancy, or airline technology sales.
• Proven experience with OCC software, airline operational systems, and operational improvement consultancy.
• Demonstrated success in upselling professional services, with a strong commercial mindset.
• Strong understanding of airline operational processes, including irregular operations, flight scheduling, and crew management.
• Excellent consultative selling, proposal development, and client presentation skills.
• Ability to uncover client needs, articulate value propositions, and close professional services opportunities.
• Strong communication, stakeholder management, and relationship-building skills.
• Willingness to travel internationally (approx. 30-50%).

Preferred Qualifications:

• Experience working for a software vendor or services provider supporting airline operations.
• Familiarity with IATA, FAA, EASA, or other relevant regulatory frameworks.
• Established network within airline operations or OCC communities.
• Preferably North America but open for applications worldwide

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

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