Senior Managing Consultant – Customer Service Consultant SAP Utilities

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a senior managing SAP consultant, you will serve as a client-facing practitioner responsible for selling, leading, managing, and implementing offerings with a deep understanding of finance business processes and SAP systems. As a trusted business advisor who collaborates to provide business outcomes and innovative solutions for solving challenging business problems.

You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. Participate in business development activities and contribute to proposal development. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.

Your primary responsibilities include:

• Strategic SAP Solution Leadership: Leading the technical design, development, and implementation of business processes and SAP solutions for simplicity, amplification, and maintainability that meet client needs.
• Team Delivery leadership: Leading and managing high performing teams of SAP consultants to deliver work products on time, budget, and quality.
• Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your customer process and SAP expertise with clients and team members and working with the latest technologies with industry best practices applied.

Required Technical and Professional Expertise

• Professional Expertise with SAP S/4HANA: Hands-on SAP deep expertise in SAP Service Cloud (e.g., Customer Experience, Commerce, Marketing) with a minimum of 5 end-to-end implementations (three specifically in the Energy and Utilities Industry) from project preparation to go-live as a Management Consultant or Solution Architect.
• SAP Expert Level Process Knowledge: Experience with customer service business processes and workflows, and the ability to integrate these customer processes with SAP and other applications to provide end-to-end solutions.
• Leadership and Project Management Skills: Project management skills, including implementation methods, developing project plans, managing resources, and ensuring that projects are delivered on time, within budget, and required quality standards.
• Deep Industry Knowledge: Foundation-level industry knowledge in Energy and Utilities.
• AI and Cybersecurity Knowledge: Familiarity with Artificial Intelligence models, their use in SAP implementation and knowledge of cybersecurity and data privacy principles
• Language Proficiency: Fluency in English.
• Eligibility and Equal Opportunity: As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, to be eligible for this role, you must have the valid right to work in the United States.

Preferred Technical and Professional Expertise

• Familiarity with other Business Processes and SAP Modules: SAP Industry for Utilities (ISU), SAP Analytics Cloud, Integration into client customer portals.
• Familiarity with Cloud Computing Platforms: Including IBM Cloud, AWS, Microsoft Azure, and GCP.
• Knowledge of Agile methodologies: Hands on experience with project management methodologies like Agile.

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