Senior Online Product Information Management Coordinator (B2C)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Senior Online Product Information Management Coordinator (B2C) you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Oversee and coordinate B2C collection product launches globally, collaborating with key stakeholders across Product Marketing, Campaigns, Merchandising, Content, Product Development, and Centric & Operations teams to ensure seamless, on-time go-live execution
• Maintain and ensure the accuracy and completeness of product data for standard assortments and novelties across all markets, systems, and platforms
• Continuously enhance product data quality and identify additional data needs for both customer-facing initiatives and internal stakeholders
• Act as the key user for SAP Hybris, Backoffice, and Product Cockpit, serving as an internal consultant and advocate for improving product setups and system functionality
• Take full ownership of Product Information Management processes, consistently working to simplify and improve workflows to boost productivity
• Lead the ongoing optimization of tools, workflows, and processes with a focus on automation and scalability
• Serve as the deputy for the team lead, providing guidance, support, and task coordination as needed

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s degree in information technology, a related digital field, or marketing
• Proven experience in product information management or a similar role with a focus on B2C
• Proficiency in Product Information Management systems, particularly SAP Hybris, Backoffice, and Product Cockpit
• Demonstrated success in process improvement, automation, and optimization
• Advanced Microsoft Office skills, with particular expertise in Excel
• Strong analytical abilities combined with a solution-oriented mindset
• Resilience and adaptability in high-pressure situations and when meeting tight deadlines
• Exceptional communication skills, demonstrating a supportive and collaborative attitude
• Strong organizational abilities with acute attention to detail
• Passion for continuous improvement and delivering exceptional results
• Fluency in English

What we offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world’s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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