Senior Operations Executive – Disrupt in Woking, United Kingdom

Job Type: Full Time

Contract Type: Temporary

Your next career starts with Acosta Europe!

Acosta Europe is an exceptional business that values its people. As part of one of the largest Sales and Marketing agencies in the world, we are currently seeking a Senior Operations Executive to cover Maternity Leave for our business entity Disrupt.

As the creative and experiential arm of Acosta Europe, Disrupt run effective customer experience campaigns for brands all over Europe. From music festivals to pop up shops, Disrupt are innovative and ensure that experience is everything.

Role Details:

• Salary: £30,765

• Hours per week: 37.5 hours

• Fixed Term Contract: 12 months

Roles and Responsibilities:

Project Management:

• Ensure all client activities are delivered on time, e.g., updating the staffing managers on outstanding calls/activities for live jobs and keeping the client informed.

• Measure activity performance using appropriate systems, tools, and techniques.

• Manage relationships with all Disrupt clients, keeping them updated on activities and building briefing documents for client approval.

• Attend weekly client-facing meetings and update calls, supporting the Disrupt Account Manager.

• Take initial activity briefs from clients, develop proposals, and work with the Account Manager to build the activity.

• Ensure Google Docs is updated with all relevant documents for clients and staffing managers.

• Manage project administration, including all documentation.

Reporting:

• Complete all weekly/ad-hoc reports for clients.

• Provide campaign evaluations and recommendations for future improvements.

DSP Portal:

• Set up new DSP reports and campaigns for each new client activity.

• Maintain all DSP reports and campaigns.

• Upload all staff shifts onto DSP and confirm with staffing managers for staff assignment.

• Check all submitted DSP reports from the previous day, ensuring all data fields are correct.

Operational:

• Ensure all Head Office guides and templates are kept updated.

• Create guides for all new internal processes at Acosta Europe.

• Identify and provide feedback on process development.

Key Competencies:

• Results Driven: Creates sustainable competitive advantage.

• Personal Organization and Effectiveness: Manages multiple priorities efficiently.

• Collaboration: Builds partnering relationships with customers, suppliers, and colleagues.

• Customer Focus: Ensures each customer sees value in the product/service provided.

• Communication Skills: Communicates persuasively to win support.

Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, constantly strive to exceed expectations, and truly care about our people. That is what makes us exceptional.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

We are career makers, not just job creators. Apply now to join #OurATeam

Acosta Europe is an equal opportunities employer.

Our mission is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.