Senior Product Manager – Strategic Clients

About Dialectica

Dialectica is a B2B information services firm that serves the world’s top business professionals, enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory and a Best Workplace.

About the role

We are seeking an experienced Senior Product Manager to lead the development of services for our Strategic Clients, including top-tier consultancies. This role will focus on optimising integration with client platforms and enhancing workflows for key services like Expert Interviews, Surveys, and related assets such as Transcripts and Recordings.

In this position, you’ll blend technical product management, project leadership, and strategic relationship-building skills. You’ll be at the forefront of our client relationships, collaborating directly with both internal and client technical teams to drive results and ensure successful integrations and partnerships.

Key areas of impact include:

• Guiding API development to streamline Dialectica-Client platform interactions.
• Collaborating with internal and third-party engineering teams to maintain high service standards.
• Advocating for additional capabilities from Dialectica’s product teams to strengthen Strategic Client relationships.

Key Responsibilities

• Leadership and Strategy
• Define and execute a strategy for Strategic Client integrations, working with senior leadership and VPs of key accounts.
• Inspire and align the development team with clear objectives, emphasising value delivery for our Strategic Clients.
• Relationship Management
• Partner closely with account managers to prioritise and address client needs.
• Engage directly with client development teams to set, manage, and exceed expectations.
• Foster true collaborative partnerships, positioning Dialectica as a trusted advisor for client success.
• Product Development
• Drive ongoing enhancement of our platform’s feature set, ensuring Dialectica remains a valuable partner through optimised performance and innovative features.
• Project Management
• Collaborate with Tech and Program Management teams to deliver on client requirements, ensuring smooth project execution and clarity of outcomes.
• Quality Assurance
• Implement robust feedback loops with clients and internal users to improve satisfaction, engagement, and service quality.

Requirements

About you

You are a proactive, technically adept product manager with a strong understanding of the Expert Network Services and broader Information Services industries. You excel at balancing technical needs with client relationship goals and have a track record of success in platform integrations and API development.

Requirements

Essential 

• 5+ years of product management experience in a data-driven, technology-focused organisation.
• Proven experience leading technical products, projects, and teams.
• Deep understanding of strategic consultancy processes and analysis.
• Strong leadership, communication, and project management skills.
• Hands-on experience with platform integrations and API development.
• Collaborative mindset, with the ability to thrive in a dynamic, fast-paced environment.
• Exceptional problem-solving skills and attention to detail.

Desirable

• Familiarity with data privacy regulations and best practices.
• Experience in Expert Network services or Strategic Consultancy.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and wellness programs.
• Opportunities for professional development and career growth.
• Flexible working arrangements and a supportive work environment.
• Access to industry events, networking opportunities, and cutting-edge resources.

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