Senior Program Support Assistant

Operating Title Senior Program Support Assistant

Long Classification Title Senior Program Support Assistant

Campus Location Plymouth

Department PSU Advancement

Summary of Position 

The Senior Program Support Assistant will support the Director of Development, Annual Giving, Planned Giving, Major Gifts, Alumni Relations, and Advancement Services team. The primary function of this position will be to support donor engagement and stewardship work using our alumni and donor database (Raiser’s Edge) and CRM (Salesforce). They will provide financial reports to directors and assist with budget development and monitoring. They will create and implement a system of life-event communications, support alumni and volunteer engagement with travel and meeting coordination, and coordinate with Marketing, Communications, and Creative Services on small digital media needs. They will serve as the first point-of-contact to support the Alumni Relations and Advancement teams while they are traveling, and provide additional event administrative support for alumni chapters, including data requests. They will support Advancement Services and Annual Giving with general administrative support, as well as on-going and ad-hoc projects, often involving the supervision of students to complete tasks. The Senior Program Support Assistant will supervise other Program Support Assistants in University Advancement as needed to ensure achievement of the mission and strategies of the division. They will staff and support division-wide events and programs as needed (which will include occasional evenings and weekends).

The Senior Program Support Assistant works in a fast-paced office environment, demonstrates a high degree of professionalism, discretion, confidentiality, and independent judgment in all interactions, and in working closely and collaboratively with all members of the University Advancement staff while simultaneously conveying a strong responsiveness across campus and to external constituencies.

Acceptable minimum level of education HS or equivalent

Acceptable minimum years of experience 5-7 years

Additional Job Information 

Posting Number PS4928FY25

Other minimum qualifications 

• High school graduation and seven years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate’s Degree and five to seven years of related experience, or a combination of higher education and related experience equal to seven years.
• Advanced computer skills, including complex word processing, e-mail, spreadsheets, database management, use of search engines, keyboarding skills, and other software applications as required by hiring department/unit.
• Effective written and oral communication skills.
• Supervisory skills.
• Experience in public relations, office supervision, grant-funded programs, marketing, telecommunications or publications as specified by department.
• Organizational skills.
• Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.

Additional Preferred Qualifications• Superb fluency with all Office 365 software (Word, Excel, Outlook).

• Ability to multi-task and appropriately prioritize daily workload in consultation with supervisor.
• Unquestionable integrity and professional discretion.
• Ability to keep highly confidential information confidential.
• Knowledge of standard business formatting and a commitment to professional, error-free presentation in all communications.
• Collaborative work style and successful experience working as a member of a team.
• Professional manner and appearance to appropriately represent PSU to high-level alumni, donors and prospective donors, volunteers, and University leadership.
• Strong analytical skills.
• Bachelor’s degree.
• Past experience with Raiser’s Edge software and salesforce CRM.
• Supervisory experience.
• Experience in proofreading.

Salary InformationSalary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting https://jobs.usnh.edu/postings/63671

Percent Time Information (FTE) 1.0

Grade 12

EEO Statement 

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information 

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond. Plymouth State University (PSU) is transforming the campus to create a first-of-its-kind university holistically organized around integrated clusters. Our goal is to provide a dynamic interdisciplinary and innovative learning environment. Students, faculty, staff, and community will connect to solve real-world challenges that will benefit people and organizations at all levels. We are a residential and comprehensive university with a warm and engaged learning community focused on teaching excellence and regional engagement. The University is located in the heart of the Lakes Region and White Mountains of New Hampshire and serves approximately 4,300 undergraduate and more than 2,000 graduate students. Our Integrated Cluster Learning Model amplifies the educational experience and strengthens the institution’s legacy of interdisciplinary study and applied experiential learning. PSU students will work in teams with faculty and partners within 7 Integrated Clusters of degree programs: Exploration and Discovery; Innovation and Entrepreneurship; Arts and Technologies; Health and Human Enrichment; Justice and Security; Education, Democracy and Social Change; and Tourism, Environment, and Sustainable Development. Now is an exciting time to join Plymouth State and help shape our new kind of university and ultimately tomorrow’s leaders. Surrounded by lakes and mountains, PSU’s 170-acre campus provides students with an outstanding natural laboratory for learning and an ideal setting for outdoor recreation. PSU has consistently earned national recognition for its commitment to community service, environmental sustainability, academic excellence, and employee wellness.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date 10/25/2024

Open Until Filled Yes

Closing Date 

Posting Open to Internal Candidates Only? No

Interested Internal Candidates Exist? No

Job Category Hourly Staff (Non-Exempt)

Appointment Type Regular

If TERM position provide projected end date 

Equipment/Instruments 

Drivers License and Physical Requirements. Please check all items that apply. None applicable

Duty/Responsibility 

• Manage and perform office operations as required by the Director of Development, such scheduling calls, maintaining calendar of appointments, meetings, and deadlines, ordering supplies and equipment, and organizing and maintaining office files.
• Manage office contracts for software platforms and memberships, including tracking renewals and deadlines, and negotiating rates when possible. Support members of the University Advancement team and their prospects with complex travel and meeting arrangements as well as calendar, mailings, and event coordination, including preparing materials and presentations for quarterly President’s Council meeting.
• Provide financial reports to directors, disseminating budget information to team members, processing contracts, invoices, payments, deposits and transfers, and assisting with budget development and monitoring.
• Assist with PSU’s gift acknowledgement and donor stewardship program, including composing and preparing all gift acknowledgements and reporting from the Director of Development, generating monthly pledge reminders, and increasing gift acknowledgement tracking across units outside University Advancement, for example: Athletics, the Silver Center, the Museum of the White Mountains, etc.
• Coordinate large projects on behalf of office leadership, for example: scheduling meetings and driving correspondence with partners across multiple campus units to develop, purchase, and display campaign materials. Communicating, clarifying, and developing policies and procedures having to do with routine tasks, ensuring instructions, deadlines, and responsible parties are outlined with comprehensive documentation.
• Maintain and executing the communications plan for 20+ major donor cultivation events each year, involving the development, design and writing of emails, invitations, and other promotional materials, infrequent coordination with colleagues in Communications and Marketing.
• Hire, train, evaluate, and supervise staff/student workers

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