Senior Service Support Specialist

Location(s)

• Posting Location: Southfield, Michigan

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

13-Aug-2024

Job ID

3920

Description and Requirements

Role Value Proposition: 

This role will provide administrative and project support to members of the National Accounts team, including day-to-day support of project activities and the production of reports, presentations, proposals, etc.. 

Key Responsibilities:

• Support leaders and teams members with a wide variety of customer activities and administrative duties
• Researches and compiles data from various sources. Performs analysis, reconciliation, identify inconsistencies and brings problems to the attention of senior level personnel
• Produces and distributes routine reports according to a prescribed schedule
• Maintains data contained within the Customer Unit
• Responds to customers’ basic inquiries
• Arrange and coordinate travel and meeting schedules, or prepare agendas and meeting briefings for executive
• Coordinate events at assigned sites
• Ensure optimal work environment for team members, including occasional oversight and troubleshooting matters related to technology, facilities, supplies and materials

Essential Business Experience and Technical Skills: 

• Proficient in MS Office Suite of applications, particularly Excel and PowerPoint
• General technological savviness and adaptability
• Highly organized with the ability to wear multiple hats while working with many team members, some of whom are virtual
• Project coordination and prioritization skills with the ability to handle multiple tasks and projects while driving progress on all
• Ability to collect, assemble and organize information
• Sense of urgency and keen attention to detail
• Team orientation, with the ability to build strong partnerships to drive deliverables
• Demonstrated positive, engaged and “can-do” approach
• Ability to work independently with flexibility and focus in a dynamic, fast-paced environment
• Good communication skills, inclusive of written, verbal and listening
• Professionalism with demonstrated tact, discretion and respect for protocol

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine’s list of the 2023 “World’s Most Admired Companies” as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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