Senior ServiceNow Developer

Overview

The Senior ServiceNow Developer is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Senior ServiceNow Developer works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

• Collaborate with Customers, Project Managers, Technical Architects and supporting team members to deliver
• complete solutions.
• Perform ServiceNow implementation tasks including but not limited to design, configuration, integration, testing,
• change management, deployment and release.
• Monitor health, usage and overall compliance of the application, ensuring instance health by working with the
• team to reduce technical debt and align to ServiceNow leading practices.
• Perform day-to-day administration of the ServiceNow processes and workflows.
• Recommend and facilitate enhancements to ServiceNow focusing on automation and additional self-service
• features and functions.
• Partner directly with end users to resolve support issues; identifies root causes of issues and assists with end
• user communications and knowledge bases.
• Facilitate workshops and consult with stakeholders to understand and document their business needs, processes
• and requirements.
• Create technical design documentation to represent business requirements.
• Builds/creates ServiceNow reports and dashboards; conducts analysis of issues, identifies trends and provides
• recommendations to management for ongoing process improvements.
• Provide mentoring/coaching to peers on system configuration and potential enhancements.
• Use scripting tools and ServiceNow functionality to create scripts to automate tasks.
• Design, configure/build integrations with external platforms

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent, with 5 additional years of experienceas a ServiceNow Developer. OR Bachelor’s Degree

PREFERRED EDUCATION: Master’s Degree in Computer Science or equivalent

MINIMUM EXPERIENCE:

• Five (5) years of experience experience as a ServiceNow Developer.
• Five (5) years of experience developing and delivering Service Now solutions across all workflows
• Three (3) years of experience building integrations/API’s with third party tools using (web services, SOAP, email, MID, Active Directory, UKG, Dell, ERP Platform etc).
• 3 years of experience building integrations/API’s with third party tools using (web services, SOAP, email, MID, Active Directory, UKG, Dell, ERP Platform etc).
• 3 years of experience facilitating client-facing workshops and training.

PREFERRED EXPERIENCE:

• 3 years experience working with ITIL/ITSM processes
• 2 years experience of subject matter expertise within multiple areas of Service Now specialization.

REQUIRED CERTIFICATIONS/LICENSURE:

• ServiceNow Certified System Administrator (SAM, HAM, ITSM, SPM, or ITOM) Upon Hire (Required)
• ITIL Foundation – IT Service Management Within 6 months (Required)

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