Senior Solution Consultant

about the role

mission / role purpose

A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is that of client advocate and takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Client facing activities such as presentations and negotiation in conjunction with the account manager is expected.

Key Tasks and Responsibilities:

As a senior billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities:

• Lead end to end the consultancy work and consultants deliverables for high profile accounts functionally and technically
• Accountable in front of the customer (directly customer facing) and OBS entities for all consultancy deliverables by a team of consultants handling a particular high profile account
• Handle technical design escalations and maintain top quality of deliverables
• Distribute the day to day load of a team of consultants working on a specific account
• Provide day-to-day guidance and mentoring to new and existing staff
• Manage a project specific technical team
• Participates in other team members recruitment
• Manage overall pre-sales consultancy work across of the organic growth activities as needed across the customer account
• Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario)
• Ownership on creation of projects consulting blueprints and boilerplates
• Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery
• Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract.
• Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.
• Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio.
• Be recognized as an authority on Orange products and services both internally and externally.
• Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements.
• Contribute to ICAP through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange.
• Participates in projects as part of a project organization respecting cost, quality and time constraints
• Support on site or remote migration for complex solutions/environments, as required
• Provide consulting assessments for new and existing customers
• Ownership of the technical solution from concept to subsequent implementation.
• Present technical solutions to partners and their end-customers, both formally and informally, as required.

Any other duties as required by Manager

about you

• Candidate Profile:
• Skills / Qualifications:
• BSc in Telecommunication or equivalent
• Technical certifications (minimum CCNP/CCVP/RCSP level) or equivalent experience
• CCIE or equivalent experience is required
• Excellent coaching, leadership and management skills/experience for actual or virtual teams
• Fluent in both spoken and written English, other language is a plus
• Excellent communication and interpersonal skills
• Excellent customer facing skills with track record of effective experience
• Excellent Team Player
• Reasonable commercial acumen
• Excellent organizational and planning skills
• Detail oriented
• Time management skills
• Independent self-starter
• “Can Do”, customer-focused attitude
• Professional Experience:

Minimum of 9+ years related work experience in customer facing organizations within the Telecom or IT industry, 3 to 4 of which in technology consulting.

additional information

NA

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

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