Senior Solutions Engineer

Who We Are: 

Supported by more than 4,000 employees in nearly 80 locations across the United States, Michael Baker International provides a full continuum of engineering and consulting services, including design, planning, architectural, environmental, geospatial technologies, and construction and program management. Our clients include U.S. federal, state and municipal governments, foreign allied governments, and a wide range of commercial clients. Michael Baker is committed to delivering a standard of excellence that fosters a culture of innovation, collaboration, and technological advancement to help solve our clients’ complex challenges.

About the Geospatial Practice: 

Michael Baker International is a national leader in technology solutions supporting clients in local, state, and national government to solve complex problems with advanced technologies for the 21st century. Our National Geospatial Practice is comprised of over 70 GIS professionals across five time zones, collaborating on projects that range in size and complexity, from GIS data conversion to enterprise cloud solutions to application development. Our practice supports our internal clients in our infrastructure, federal, and technology verticals, along with external consulting with new and existing clients where we strive to bring cost-effective and innovative solutions to the market. 

Summary: In this technical position, the Senior Solutions Engineer is responsible for supporting business development and technical project activities in the integration of geospatial solutions for our clients. Specifically, the Solutions Engineer will collaborate with other business development team members performing client technical briefings, presentations, analyses, and other forms of communication with clients; support project managers in client success; working with the practice on project growth; and provide day to day technical problem solving with both clients and internal program staff with geospatial solutions. The role will enhance our team’s ability to deliver top notch customer support as well as to maintain and evolve an in-depth understanding of technical innovations and potential solutions in the GIS industry that we can bring as trusted consultants to our clients. 

Essential Duties: Technical Advisement and Project Delivery 

• Provide technical guidance to less experienced personnel on specific tasks
• Serve as a client advocate, educator, and technical expert by developing relationships with the goal of executing services.
• Effectively communicate with clients regarding data needs, priorities, geospatial/GIS service offerings, and on support matters.
• If direct reports, manage staff utilization by scheduling, monitoring, and revising assignments
• Satisfy project requirements by ensuring that quality standards and deadlines are met
• Stay knowledgeable of trends and current developments within the Esri environment and other geospatial technical areas
• Provide guidance by mentoring and motivating staff on issues such as performance feedback and client relations
• Address customer issues and concerns in a timely fashion to ensure customer success.
• Diagnose, research, escalate and/or resolve complex technical questions.
• May perform technical analyses, calculations, and tasks as needed
• Other duties as assigned by management

Business Development Technical Support 

• Prepare scope of work and cost estimates for proposals
• Meet with target clients to discuss geospatial task orders and strategy to expand new work added with existing and new clients
• Participate in internal and external professional development activities
• Provide technical methodology input on proposals
• Identify potential business development opportunities that are professionally challenging
• Bring recognition to the Michael Baker brand on a local, regional, and statewide basis

Required Qualifications: 

• Bachelors degree in technical field or related field required
• 15 years related experience
• Minimum of 10 years in the design or implementation of GIS technologies.
• Experience with configuring and deploying Esri Experience Builder
• Experience with implementing and managing ArcGIS Enterprise and ArcGIS Online
• Experience with cloud technologies – AWS and Azure
• Experience with relational database management systems (SQL Server, Oracle, PostgreSQL) and management of geospatial data in database systems
• Strong analytical abilities, solid analytical and trouble-shooting skills with the ability to quickly identify and solve client issues.
• Proficiency with Microsoft Office Suite, GIS and data processing software especially the Esri suite of products.
• Demonstrated experience in front-facing consulting with clients.
• Demonstrated analytical abilities through analysis and presentation of complex data
• Ability to translate technical issues to a nontechnical audience.
• Ability to use critical thinking and logic to isolate and resolve technical issues in a timely manner.
• Strong written, verbal, and organization skills.
• Ability to manage change in a fluid environment.
• Time management and prioritization skills.

Desired Qualifications: 

• Experience with Utility Network and other Esri Advanced Solutions
• Understanding of basic network topologies and high availability architectures
• Understanding of development best practices and managing software development tasks
• Experience with Python and developing scripts for analysis or automated workflows
• GISP certification preferred, but not required
• Experience and interest in managing 2-5 team members of varying technical ability

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear; sit and use fine motor control. Specific vision abilities required by this job include close vision.

Work Environment: 

The Geospatial Practice is dispersed nationwide across many states. Some of our team members work near physical Michael Baker offices and have the option to work an in-office, hybrid, or WFH model. Some team members are fully remote. Practice individuals are allowed the flexibility of determining a work schedule that is amenable to the individual based on project work assigned, provided approval is given by their supervisor. An individual may be asked to work business hours in another time zone if a specific project warrants the request.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

Compensation: 

The salary range for this position is $116,000 – $185,000. This will be dependent on the experience and expertise of the incoming candidate, as well as their geographical location.

Work Authorization/Security Clearance

United States citizen or legally able to work in the U.S. (Required)

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