Job Description Summary

The Senior Staff Services – Market Management Systems (MMS) Technical Manager enables customers to achieve their desired outcomes by providing an effortlessly predictable experience. This is achieved by ensuring effortless execution and supporting reliable time to value across most major customer implementations and life cycles.

The Technical Manager is responsible for the technical delivery of GE’s MMS offering to meet our contractual commitments. This is achieved by combining technical expertise, customers’ expectations, and product knowledge to estimate and lead the implementation of GE’s MMS offering.

The role involves a high degree of customer contact and consultancy with product and project teams across Asia and the globe.

The position is primarily customer focused and combines inter-personal, technical, and product skills. Candidates must be agile and able to carry out a wide range of responsibilities.

Job Description

What impact you’ll make:

The Senior Staff Service – Market Systems Software (MMS) Technical Manager is the critical link between technical execution and customer satisfaction, ensuring that the deployment of GEV’s MMS software aligns with GEV’s contractual commitments to its customers. This role ensures efficient execution and supports timely value delivery across major customer implementations and life cycles.

Leveraging your deep technical expertise and product knowledge, you will play a key role in estimating and leading the implementation of GEV’s MMS software, ensuring that customer needs are met with precision, accuracy and reliability.

In this capacity, you will work closely with the Project Manager (PM) and engage in a high degree of customer interaction and consultancy with product and project teams across Asia and globally.

This position is primarily customer-focused and requires a combination of inter-personal, technical, and product skills. Candidates must be agile and capable of handling a wide range of responsibilities, adapting to diverse challenges as they arise.

What you’ll do:

This role is a combination of leadership, technical expertise, and collaborative skills to drive successful implementation to foster positive customer relationships. The key responsibilities for this position are (but not limited to):

• Technical Implementation Leadership: The role involves leading the development and execution of technical plans to achieve customer outcomes, specifically for named accounts. This requires a strategic approach to implementation activities, leveraging product and technical expertise to ensure successful deployment.
• Effective Communication and Coordination: Coordinating implementation activities and maintaining effective communication with both internal teams and external clients is crucial. This helps in aligning efforts across various functions and ensuring clarity in project execution.
• Customer Engagement: Managing customer interactions to establish credibility and trust is essential. This includes providing clear guidance, maintaining open communication, and connecting customers to appropriate resources, positioning oneself as a reliable business advisor.
• Cross-Functional Collaboration: Successful delivery of implementations requires collaboration across different functions to meet schedule, cost, and quality commitments. Engaging with sales for presales and tender product engineering works highlights the need for cross-functional teamwork.
• Continuous Improvement: Leading efforts to develop tools and processes that enhance implementation deliverables underscores the importance of continuous improvement and innovation.
• Agile and DevOps Practices: An agile mindset and understanding of DevOps concepts are important for working with Scrum Teams and applying automated processes to daily deliverables, ensuring efficient and reliable software deployment.
• Project Technical Management and Risk Mitigation: Communicating effectively with project stakeholders on technical items like status, risks, and scope is vital. In collaboration with the Solution Design team, validating project scope and managing change requests or risks with mitigation plans are key responsibilities.

What you’ll bring (Basic Qualifications)

• Master’s degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
• Proven experience in a senior technical consultancy role within the electrical utility industry especially with Operational Technologies such as any of MMS, EMS, DMS, OMS solutions.
• Experience with energy & ancillary services markets such as Day Ahead (DA) & Real time (RT) is a plus. High level understanding of market systems solution from an OT standpoint is desirable.
• Minimum of 15 years related work experience managing complex projects, integration of 3-4 systems, leading engineering teams implementing a suite of products and engaging directly with customers.

What will make you stand out

• Technical Leadership: The role demands a deep understanding of GEV’s MMS software to lead and estimate implementations effectively. This involves ensuring that customer specifications are met with precision accuracy and reliability.
• Collaboration and Coordination: Working closely with Project Managers and engaging with both product and project teams across Asia and globally is essential. This collaboration ensures alignment and smooth execution of projects.
• Customer Interaction: Being customer-focused, the role requires a high degree of interaction and consultancy, necessitating strong interpersonal skills to manage relationships and expectations effectively.
• Adaptability: The ability to handle diverse challenges and responsibilities is crucial, as the role involves navigating various technical and customer-related scenarios.

Additional Information

Relocation Assistance Provided: No

#LI-Remote – This is a remote position

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