Senior Support Assistant

Job Title: Senior Support Assistant

Job Location: Belfast

Salary: £20,868 – £24,511 Per Annum

Contract Type: Permanent

Do you want to help us to achieve our mission of supporting people in crisis?

Every Refugee deserves to live with dignity. Could you play a key role in supporting refugees in your local area?

You would carry out an administrative role for our Refugee Support Team who provide caring, safe, and empowering support to distressed people in vulnerable situations.

A day in the life of a Senior Support Assistant:

• You will provide administrative and operational support functions to the Refugee Support team in accordance with the needs of the team and corporate requirements.
• You will produce reports and updates on projects as required.
• You will analyse information and make appropriate decisions about action required.
• You will deal with external enquiries and carry out triage functions as appropriate in accordance with Red Cross policies and procedures and safeguarding protocols.

What do you need to be a successful Senior Support Assistant?

• Do you have experience of working in an administrative role?
• Do you have experience of working with vulnerable people and an understanding of issues relating to asylum seekers, refugees and other vulnerable migrants?
• Do you have the ability to remain neutral and respect client’s confidentiality?
• Do you have excellent organisational skills, able to plan and manage workloads efficiently.
• Are you IT literate, particularly with Microsoft Office packages?
• Do you have excellent verbal and written communication skills?

The closing date for applications is 23.59 on the Tuesday 3rd June, with interviews expected to take place on 10th June.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world’s emergency responders

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