Senior Technical Medical Device Coordinator

Company Description

We are delighted that you’re thinking about a career with SGS!

As the world’s leading testing, inspection, and certification company, we, SGS, provide value to society by enabling a better, safer, and more interconnected world. We sustain global standards across diverse industries, with customer service at the forefront of everything we do. 

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays.
• An additional day off for your birthday
• Discounted Gym Membership
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay

Job Description

• Job Type: Permanent
• Hours: Monday-Friday, 37.5 hours per week, office based in Oldbury
• Salary: £30,000 pa

We are currently seeking a highly organized and detail-oriented technical coordinator to join our Medical Devices team. This role requires strong administrative and coordination skills, as well as the ability to manage deadlines and meet targets

• To coordinate the Technical File Review Process within the UK
• To be involved in the technical review & approval of CWS, Change forms, pre-audit questionnaires, UPM / TFM
• To provide technical and systems support to Medical Device Auditors and Management Team
• To be able to review and approve contract reviews when a signed proposal is returned and provide information to the administrative team for accurate AP3 processing
• To assist the UK Medical Devices Team to achieve business objectives and targets including meeting KPIs
• To provide a high level of customer satisfaction, internal and external including the coordination of complex customer queries and complaints
• To monitor and assess areas for improvement with regards to the processes undertaken by the Medical Devices Team and work with the Senior Team to implement where necessary

Qualifications

Essential Qualifications / Experience

• Proven experience of working in an administrative environment at a senior level
• Experience of using spreadsheets and databases in a working capacity
• Experience of producing professional written communications
• Experience with MS Office, Outlook and other software in general

Desirable Qualifications / Experience 

• NVQ in Customer Service and/or Administration
• Practical working knowledge of Medical Devices Regulations

Additional Information

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

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