Server Lab Technician

Role description

Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer

Outcomes:

1. Work with project team to develop unit test and document small and medium complex level programs as needed for the projects
2. Follows the best practises set by the project requirements.
3. Perform other duties as assigned or requested
4. Code debug test and document; communicate product/component/feature during development stages.
5. Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models
6. Learn technology business domain system domain individually and as recommended by the project/account
7. Define/review technical requirements based on user stories.
8. Mentor new team members
9. Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
10. Identify the problem patterns and improve the technical design of the Application/system
11. Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components
12. Set goals in NorthStar measure progress timely and update accordingly

Measures of Outcomes:

1. Completion of applicable technical/domain certifications
2. Adherence to coding standards set by ERP/CRM Practice
3. Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)
4. Reduction of reoccurrence of known defects
5. Quick turnaround of production bugs
6. Number of post delivery defects
7. Adhere to SLAs where applicable (if supporting)
8. Resource billability throughout the year
9. Number of positive feedback from managers or leads
10. Number of small requirements solutioned and implemented

Outputs Expected:

requirement:

1. Understand the requirements/user stories

Estimate:

1. Estimate time
   effort
   and resource dependence for one’s own work and for others’ work
   including modules. Follow scrum ceremonies.

Design:

1. Understand the design/LLD and link it to requirements/user stories

Configuration and Coding::

1. Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Test:

1. Create unit test plan for assigned requirements
   and conduct unit testing.
2. Test class coverage above 95%.

Code Review:

1. Participate in code reviews with Tech Lead
2. Interact with client for technical discussions under supervision

Manage Defects:

1. Perform defect RCA and mitigation

Manage Project:

1. Manage module level activities

Document:

1. Create documentation for own work as well as perform peer review of documentation of others’ work
2. Create deployment related documents.

Analysis:

1. Perform analysis as required and directed by the supervisor

Status Reporting:

1. Report status of tasks assigned
2. Comply with project related reporting standards and process

Manage knowledge:

1. Contribute project related documents
   share point
   libraries
   client universities

Release:

1. Follow release process

Domain relevance:

1. Develop feature / component with good understanding of the business problem being addressed

Client Interactions:

1. Effectively interact with customers and articulate their inputs

Mentoring:

1. Mentor junior developers on the team

Skill Examples:

1. Ability to debug and do RCA for any defects reported by testing team
2. Explain and communicate the design / development to the customer
3. Understand the application/feature/component design and develop the same in accordance with user stories/requirements
4. Perform and evaluate test results against product specifications
5. Develop user interfaces business software components and embedded software components
6. Manage and guarantee high levels of cohesion and quality
7. Estimate effort time required for own work
8. Perform and evaluate test in the customer or target environment
9. Work in a team environment
10. Good written and verbal communication abilities
11. Proactively ask for and offer help
12. A quick learner who can adapt to learning new technologies relevant to ERP/CRM.
13. experience in researching production system issues
14. Able to work closely with client to convert production issues to solutions and suggest options
15. Ability to advise on best practices and approaches to the team and client
16. Experience in creating and maintaining configuration steps like Sandbox refresh activities.
17. Ability to prepare test data and steps for unit integration and production testing as per project needs.
18. Strong and effective written and verbal communication skills

Knowledge Examples:

• Knowledge of various ERP/CRM cloud platform features and automations.
  1. Thorough knowledge of coding best practices and understanding the limitations of coding.
  2. Experience using data loading tools.
  3. Experience on production deployment and solving deployment errors.
  4. Knowledge of Agile Methods – Scrum and Kanban

  Additional Comments:

  OVERALL EXPERIENCE * More than 5 years IT industry total experience, with Minimum 3-4 years specifically in hands-on Salesforce.com solutioning, and development (coding) in Apex, Lightning, and Experience in Data Modeling specific to Salesforce * Must have strong hands-on experience in OmniStudio, Discovery framework, LWC & integrations * Must have strong working experience and knowledge in Salesforce experience cloud * Healthcare experience is a huge plus. Especially in the Healthcare payer/ insurance industry * Any prior experience with other technologies like Java/.Net is nice to have * Experience in working with client in USA is a Must, and in coordinating between Onsite-Offshore daily * Candidate should have strong hands-on experience in Apex/Visualforce and Lightning coding, omnistudio and in Salesforce administration, configuration, and customization, including reports and dashboards * This Role will have Design/Solutioning responsibility, as well as lot of hands-on Coding to be done SALESFORCE.COM CERTIFICATIONS * Must Have: Developer Certification (Platform Dev 2), * Nice to Have: Certified Omnistudio Developer, Advanced Admin (ADM301) or Architect stream certification CLOUD EXPERIENCE (SALES/SERVICE/OTHERS) * Must Have: Experience Cloud * Good to Have: Health Cloud FORCE.COM DEVELOPMENT KNOWLEDGE * Very good experience in having implemented Salesforce solutions, from a development perspective. Hand-holding junior developers in ensuring Apex/Visualforce/Lightning based solutions are implemented correctly and efficiently. * Done Technical Solutioning – evaluating Configuration vs Coding and making the best choices for Customization. * Must Have: Experience of atleast 2-3 Actual Projects in Oministudio, Salesforce.com LIGHTNING version, including working on Aura framework, and creating Lightning components/LWC * Experience in Vlocity is a huge plus * Strong Experience with Apex, Triggers, Eclipse IDE, SOQL and Java-script * Must be able to engage with Enterprise Architecture teams in discussing Salesforce Data Modeling * Strong Problem-solving skills, with ability to get multiple solutions for/approaches to solve a problem/scenario * Thorough knowledge of Salesforce Coding best practices, and understanding the limitations of Apex coding * Very good experience in integrating Salesforce with external systems using SOAP/REST Services * Integrate with Force.com Web services including SOAP, WSDL, REST, SSL standards, security models and typical API client architecture. And experience in working with Force.com Bulk API and the Metadata API. * Experience using Apex Data Loader and other ETL tools such as Informatica or Boomi or Cast Iron or Mulesoft * Experience with database development, SQL or PL/SQL, database schemas, stored procedures is essential * Follow unit testing and test class best practices, and be capable of coding for positive/negative scenarios * Must have experience with production deployment using change-set/eclipse/ANT migration tool, and working on solving deployment errors * Good to have – Knowledge on HTML/HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery/any other java-script framework. Object oriented programming experience in J2EE/.Net platforms.

Skills

Salesforce,apex,visual force