Service Associate

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City/State:

Bronx, New York

Grant Funded:

No

Department:

ED – Operations Moses Admin

Bargaining Unit:

1199

Work Shift:

Evening

Work Days:

ALTERNATE WEEKENDS

Scheduled Hours:

3 PM-11:30 PM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate:

$25.01

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Job Summary
It is expected that all Service Associates will function as members of a team dedicated to support the highest quality care and services to our patients by assisting in such functions as maintaining a safe, clean and functional environment; assisting with dietary aspects of care; facilitating communication, i.e., answering phones; transporting patients and assisting visitors. As an integral part of the team, the Service Associate is responsible for activities which promote patient focused care within the Patient Unit
Essential Functions

• Maintain general patient care environment including cleaning of patient rooms
  * Cleans patient environment
  * Turn around time for discharge: cleans in accordance with central service agreement.
  * 100%compliance to Quality Control checks.
  * Restocks patient rooms as required
• Transports patient.
  * Cleans patient environment
  * Turn around time for discharge: cleans in accordance with central service agreement.
  * 100%compliance to Quality Control checks.
  * Restocks patient rooms as required
• Maintains cleanliness of non-patient areas, i.e., unit based supply rooms and cooling stock. Checking expiration dates on supplies core or unit based.
  * 100%compliance to quality control checks.
• Provides and maintains a safe environment through preventative and interventional measures.
  * Adherence to medical center’s infection control, safety, and Disaster policies and procedures
  * Tags and removes broken equipment immediately.
  * Communicates information regarding broken equipment to charge person of unit.
• Ensures the patient’s rights are respected as identified in the Patient Bill of Rights.
  * 100%compliance
• Promotes the core values of Patient/Family Centered Care.
  * Recognize the family as defined by the patient.
  * Accept the concept of the family as being the constant in the patient’s life.
  * Honor the diversity of patients and families
  * Respect patients and families as people with rights, responsibilities, and choices regarding their own health and lifestyle.
  * Believe environmental design and conditions are key to the healing, nurturing and independence of patient and family.
  * See patients and families as advocates from and for the community
• Delivers and collects trays to bedside or communal dining areas.
  * Clear off bedside tables prior to meal service. Delivers and sets up tray. Assists with feeding as required Collects trays.
• Transports equipment, supplies and specimens as necessary.
  * Delivery in a timely manner according to MMC policy and procedures.
• Performs emergency clean up housekeeping Tasks. Disposes of waste materials; blood and body substances, chemicals, and trash properly to ensure a safe work environment
  * Adheres to infection and safety policies and procedures.
• Performs light engineering duties, as necessary, bed brakers, bed pulls, and light bulb replacement.
  * Bed to be immediately taken out of service if not able to repair or unsafe.
  * Escalate maintenance issues when original intervention is not effective
• Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible in non-emergent situations.
  * Complete assignments within established time frames.
  * Ask questions and seek clarification when necessary
  * Escalate difficult situations as appropriate.
  * Understand the difference between deferrable and non-deferrable work.
• Utilizes effective interpersonal skills to communicate and collaborate effectively with the Care Team.
  * Communicates observations of patient status to professional nurse.
  * Assists other staff members on team within scope of practice.
  * Interacts with co-workers in a manner that promotes team building.
• Is responsible and accountable for own actions.
  * Adheres to medical center’s human resource policies and procedures.
• Actively participates, practices and promotes continuous quality improvement.
  * Contributes to problem identification and problem solving in work environment, participating in task forces and groups as necessary
  * Supports the mission, vision, critical success factors and goals of Montefiore Medical Center and the standards of care.
• Other duties as assigned.
  * Reports on and off duty to designated RN team leaders.

Qualifications

• High School or equivalent with vocational/technical training Preferred
• Effective English communication skills, both written and oral (Medium proficiency)
• OHS Annual Assessment
• OHS Fit Test

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

 

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