Service Coordinator

Job Description:

Service Co-ordinator

Basinghall Clinic, EC2V

Permanent

Salary – £29,300 + excellent benefits

40 hours per week

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

Ensuring all administrative activities within secondary care services, including radiology services, are managed to a high standard, supporting the delivery of world-class patient care.

You’ll help us make health happen by:

• Welcoming all patients, visitors, and consultants to Basinghall Clinic in a professional, friendly, courteous, and helpful manner.
• Ensuring patient confidentiality is maintained at all times, escalating issues to the Administrative Operations Lead when necessary.
• Coordinating clinics, radiology services, and specialty pathways, ensuring effective communication with patients and clinicians.
• Point of contact for front-of-house admin team members regarding specialty service queries, including mailbox management.
• Ensure relevant results from secondary care clinics are dispatched promptly to consultants or practice managers, especially abnormal results.
• Support radiology administrative tasks including scheduling, report handling, and liaison with referrers and reporters.
• Complete all administrative tasks within secondary care service lines accurately and efficiently, aligned with clinic KPIs.

Key Skills / Qualifications needed for this role:

• Direct facing customer interaction.
• Proven experience of delivering customer services to an exceptionally high standard.
• Strong communication and organisational skills
• Ability to work under pressure
• High attention to detail.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic – Basinghall

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