Service Coordinator

Job Title:
Service Coordinator
Location:
Kent, WA

About Us:

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.
Job Overview:

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities:

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
  
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
  
• Ensure timely and accurate invoicing.
  
• Manage service inventory and rental fleets (repair status, location, etc.)
  
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
  
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
  
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
  
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.
  

Requirements:

• High school diploma or GED and 2-3 years of experience in a related field is required.
  
• Operating knowledge of Microsoft office software and working proficiency with hand-held computer (i.e. Smartphone, iPad) is required.
  
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs
  

Core Competencies:

• Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.
  
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.
  
• Exceptional customer service skills, including proper phone etiquette and skills.
  

Preferences:

• Associate’s or Bachelor’s degree preferred
  
• Knowledge of mechanical and electrical systems is preferred.
  
• Salesforce experience a plus
  
• Forklift certification a plus, but not required (we’ll certify you!)
  

Travel & Work Arrangements/Requirements:

• This position will be based in Kent, WA and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
  

Pay Range:

The total pay range for this role, not including incentive opportunities, is $65,000-85,000.

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.