Service Coordinator Basinghall (Bank)

Job Description:

Service Coordinator

Basinghall Clinic, London EC2V 5BQ

Bank Contract

£16ph

This role is to help cover annual leave and sickness. There may be some ad hoc days here and there so hours will differ week to week. A normal shift would be between the hours of 8am and 6pm.

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a Service Coordinator, you will ensure all administrative activities required within secondary care services in the Basinghall Clinic are managed effectively and efficiently to provide world class care to patients and provide a positive consultant experience. You’ll proactively support specialty services including but not limited to Breast care, Prostate and Urology services, Gynaecology, Gastroenterology, Maxillo-facial and ENT, Orthopaedics, Sports and Exercise Medicine and Radiology.

You’ll help us make health happen by:

• To welcome all patients, visitors and consultants to the clinic in a professional, friendly, courteous and helpful manner, to assist in and provide the highest standard of patient care.
• To complete all administrative tasks within the secondary care service lines in Basinghall Clinic, with particular focus on specialty services, accurately and efficiently in line with key performance indicators set by the clinic management team.
• Where required, complete any front of house/general administrative tasks within Basinghall Clinic.
• Coordinate clinics, radiology services and specialty pathways within Basinghall, communicating effectively with both patients and other clinicians involved in delivering care.
• Support administrative tasks for the Radiology service including but not limited to scheduling, sending reports and liaising with referrers and reporters.
• Be the point of contact for front of house admin team members to refere any patient queries regarding specialty services within Basinghall, including those from the local mailbox.
• Diary management and liaison with consultant PA’s and practice managers regarding any issues related to the above.
• Ensuring any relevant results from secondary care clinics are dispatched to appropriate consultants or their practice managers in a timely manner. This includes effective management of abnormal results and informing the consultant of these quickly. It may also include follow up of suppliers to ensure effective turnaround within any agreed specialty service line SLAs.
• Ensuring all patient details are correct, return appointments booked (where necessary), changed and rescheduled on BOSS/Meddbase/Compucare

Key Skills / Qualifications needed for this role:

• Administration experience within a healthcare environment
• Direct facing Patient/Client interaction
• Experience with diary management
• Proven experience of delivering customer services to an exceptionally high standard
• Excellent organisational skills
• IT literate – Microsoft office proficient
• Excellent communication skills and strong interpersonal skills
• Excellent time management skills with attention to detail
• Able to build rapport easily

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital’s dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:

Part time

Job Area:

Administration

Locations:

Clinic – Basinghall

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