Service Coordinator Specialist

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<div class="isg-job-description“>About Heiser:
For more than 100 years, Heiser has been a family owned, premier automotive dealer group in Wisconsin. In December 2025, we were proud to expand into Door County with three new Heiser dealerships and a collision center. Heiser now has stores in Sturgeon Bay, West Bend, Glendale, West Allis and Milwaukee to serve Wisconsin families and businesses. Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, Ram, plus Heiser’s Collision Centers and Heiser AutoMaxx Center. At Heiser we believe that “today’s your day” and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.
Overview of position:
The Heiser Automotive Group has an immediate opening for a Service BDC Representative. We are seeking someone who demonstrates strong customer service skills, strong verbal and written skills, a positive attitude and a willingness to learn. As part of the centralized Business Development Center (BDC) Service team, our BDC Service Representatives are responsible for helping assist our guests in all areas of maintaining their vehicle, including appointment setting, recall notifications, manufacturer maintenance suggestions, and after service satisfaction.
What we offer

• Competitive Pay
• Training and growth opportunities
• Competitive Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
• Paid Time Off and Holiday Pay
• 401k with Company Match
• Discounts on service, parts, and vehicle purchases
• Heiser Automotive Group is an Equal Opportunity Employer and Drug Free workplace

Responsibilities

• Focus on customer service that is driven by Heiser’s Guiding Principles to create an exceptional customer experience
• Working within a team to accomplish individual and group goals
• Participate in departmental and dealership meetings and ongoing employment training
• Help assist our guests in all areas of maintaining their vehicles.
• Appointment setting, recall notifications, manufacturer maintenance suggestions, after service satisfaction and customer retention

Requirements

• High School Diploma or GED Equivalent
• Minimum 1+ year(s) customer service experience
• Minimum 1+ year (s) experience in a high-volume call center
• Strong verbal and written appointment setting skills
• Ability to thrive in a fast-paces, competitive environment

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