Service Delivery Coordinator

Are you an organised, detail-driven, and proactive individual looking for a meaningful role where your work truly matters? At Serco, we provide safe and comfortable housing for asylum seekers while their claims are processed, ensuring dignity, respect, and high living standards across our 7,000+ property portfolio.

We’re looking for a SDC Coordinator to join our Service Delivery team, helping to manage utilities, leases, and rent payments while ensuring that all properties meet contractual and compliance standards. This role is ideal for someone with strong administrative skills, financial acumen, and a passion for problem-solving.

What You’ll Be Doing

• Building strong relationships with landlords, estate agents, and internal teams to keep everything running smoothly.
• Managing utilities and council tax invoices, ensuring payments are accurate and on time.
• Supporting lease management, handling queries, and keeping database records up to date.
• Ensuring rent payments are processed correctly and resolving any payment issues.
• Providing essential administrative support, from reporting and reconciliations to audits and compliance checks.
• Using Excel, SAP, and other ICT tools to maintain and track financial and property data.

What We’re Looking For

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Excel and other ICT tools.
• Experience in utilities billing, property management, finance, or administration is highly desirable.
• A keen eye for detail and a proactive approach to problem-solving.
• The ability to obtain Counter Terrorism Check (CTC) security clearance.

Why Serco

A place you can make an impact – The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on – Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you – We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Salary: Band 7
• Pension – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

Choose Serco for the opportunity to work with a company that prioritizes the betterment of people’s lives and the provision of quality accommodation for those in need.

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All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

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