Service Desk Analyst (1st Line)

Job title:

Service Desk Analyst (1st Line)

Company

bpha

Job description

PermanentFull time (37 hours per week)Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. We are currently looking for an experienced Service Desk Analyst to join our close knit 1st line team, primarily based in our vibrant Head Office in Bedford. This role is hybrid working with a commitment to work around 3 days a week in the office. There may be occasions when visits are needed to our outlying premises so being a car owner/driver is advantageous.What you will be doing:Providing 1st line support to approximately 500 internal customers, assisting them with hardware and software problems via telephone, email and face to face.Logging, assigning, prioritising, resolving and escalating calls where necessary.Helping with new starters and leavers set up to include PC’s and mobile phones.Looking at ways to continuously improve customer satisfaction across the business.We’d love to meet someone with:Proven experience within a 1st Line / helpdesk / desktop support role.Technical administration experience with Active Directory, Windows 10, Office 365 and Exchange.Knowledge of ITIL.Knowledge of network troubleshooting, PC/laptop imaging tech, mobile telephony and desktop security (anti-virus, anti-malware)Excellent communication skills, both written and verbal/attention to detail.Amongst what we offer you is:A competitive salary28 days holiday PLUS Bank HolidaysA generous contributory pension schemePrivate health careFree life assuranceAccess to an extensive suite of wellbeing services and tools including a digital gymOpportunities for learning and developmentDiscounted gym membershipRetail discount schemeHybrid workingPlease note the successful candidate will need to complete a basic DBS application.Closing date: 20th December 2024Interviews will take place throughout the recruitment campaignWe reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. We will always consider applications where flexibility is needed, and we are still able to provide outstanding service to our customers.INDMEDbpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.We own or manage over 19,500 homes and over 500 staff.

Expected salary

£25217.2 per year

Location

Bedford, Bedfordshire

Job date

Sun, 01 Dec 2024 06:50:56 GMT

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