Service Desk Analyst (Associate II – Cloud Infrastructure Services)

Job title:

Service Desk Analyst (Associate II – Cloud Infrastructure Services)

Company

UST

Job description

Job Description:Service Desk Analyst – Permanent – Leeds basedWe are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution.Shift Details:

• 24×7 Service Desk based in Leeds
• Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM

The Role:

• Serve as the first point of contact for IT support, providing excellent customer service
• Log, track, and update incidents and service requests in ServiceNow
• Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations
• Escalate complex issues to the relevant teams while keeping users informed
• Collaborate with teammates to improve processes and enhance first-time fix rates
• Maintain security and compliance standards in line with IT policies

What you will bring:

• Customer service experience (IT or non-IT industry)
• Experience handling IT support calls and troubleshooting technical issues
• Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool
• Basic understanding of the ITIL Framework (certification is a plus)
• Strong problem-solving skills with great attention to detail
• Excellent communication and teamwork skills
• Ability to work under pressure and meet deadlines

If you’re looking for an exciting opportunity in a collaborative and fast-paced environment and are comfortable working shift patterns, we’d love to hear from you!Apply now for a chat with our team!Skills:Servicedesk,Service now,ITSMAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Expected salary

Location

Leeds

Job date

Sat, 05 Apr 2025 05:06:20 GMT

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