Service Desk Customer Support Technician – NAVSEA

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Service Desk Customer Support Technician – NAVSEA
Synchron, LLC has an exciting opportunity for a Service Desk Customer Support Technician to support NAVSEA at the Washington Navy Yard in Washington, DC!  We are seeking candidates to provide the US Navy with applying a broad base of IT knowledge and subject matter expertise to identify, recommend and properly apply solutions, implement products, and deploy baseline services.  In addition, the position will perform Tier I problem resolutions services combining their expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively.
Duties Include:

• Support customer facing troubleshooting activities and problem escalation, via in-person and some remote support.
• Operate in a routine shift-work environment.
• Provide effective technical solution to complex problems to include Tier I trouble shooting of ServiceNow incidents or problems when requested.
• Provide emerging communications and information technology engineering support and technical solutions to improve overall service delivery to include customer support, proactive system support etc.
• Support the customer’s efforts to share and distribute information by electronic means.

education and experience Requirements:

• Bachelor’s Degree or 2 years equivalent experience
• Customer facing support experience
• Strong communication skills
• Positive customer service attitude and professional phone etiquette
• Ability to prioritize and handle multiple projects
• DoD Secret Clearance

Desired Education and Experience:

• Customer support experience in enterprise user service and help desk incident management within the DoD or Navy
• Experience and knowledge working with NMCI
• Customer support experience/knowledge working in Service Now, PKI & CAC Cards, MS Windows, MS Office 365, Pulse Secure, CITRIX, and MS Exchange
• Customer Support experience/knowledge working with Telecommunications platforms: Avaya Communications Services, Cisco, Voice over IP, Blackberry, Apple iPad, SMEPED, Mobile Devices iPhone or IOS devices and vendors

It is the policy of Synchron, LLC to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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