Service Desk Intern – Fall 2026

As a Service Desk Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and philosophies, product knowledge, career development, computer systems, and compliance. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern’s field of study. This individual will be assigned a department specific project to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to meet with management and leadership to learn about the corporate culture while gaining hands-on business experience.

The MSUFCU Internship Program is designed to support interns in developing career readiness competencies as defined by NACE. Throughout the internship program, interns will gain hands-on experience and enhance essential skills that prepare them for success and career growth. Interns will have the opportunity to develop competencies in career and self-development, communication, critical thinking, equity and inclusion, leadership, professionalism, teamwork, and technology.

Work Location: Onsite; Headquarters campus in East Lansing, MI
Work Schedule: Part-Time 15-25 hours/week; Hours will be scheduled based on student’s school schedule and business hours (8:30AM – 5:00PM Monday-Friday)
Paid Hourly Internship: $15.00+/hour
Duration: Fall Semester, beginning August 26th, with potential to continue into future semesters

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Essential Duties and Responsibilities:

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.

Knowledge, Skills, and Abilities Required:

• High school diploma or equivalent required
• Actively pursuing Associate or Bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and to arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail

Physical Demands and Work Environment:

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.
• Frequently needs to move about inside or outside of an office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• Frequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.
• This position requires onsite presence at the employee’s assigned location for all scheduled shifts.

Disclaimer:

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

High School (required)