Service Desk Support Analyst – Davenport, IA

IPG Photonics seeks a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.

The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members.

MAIN DUTIES

• Support executive team members on their day-to-day support needs with highest urgency.
• Provide on-going IT Support to the manufacturing department with their IT needs.
• Participate in off-hour call rotation and travel to remote sites for support as needed.
• Perform troubleshooting activities to determine the cause and resolution of computer hardware and software
• Assess and take ownership of technical support tickets in the helpdesk ticketing
• Collect information around problems and escalate to higher support tier when needed.
• Perform a daily check for the meeting rooms’ functionality and implement a fix to see if a fault is identified.
• Image computes to adhere to IPG’s standard deployment.

• 3+ years of Microsoft Windows support experience
• 3+ years of Microsoft Office support experience
• 3+ years Active Directory support experience
• 3+ years supporting Microsoft 365 environments
• User management experience in Active Directory and Exchange Servers.
• Strong communication skills
• SCCM experience a plus
• Manufacturing environment experience a plus

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