Service Desk Technician in Redmond, Washington

Description:

We are looking to bring on a Service Desk agent for a 12 month contract. They will come in working as an End User Support Tech meaning that they’ll handle customer issues in person, via phone, via email, etc. They need to have had previous experience within complex troubleshooting of hardware and software issues related to Windows 7, MS Office, etc. This is a rotating Hybrid schedule. Meaning this person will be onsite for 4 weeks with other team members and work this rotation throughout the entire service desk team.

Top Skills:

• Corporate Service Desk – Worked in a corporate Service Desk role prior. Preferably 2-3 years of experience. Coming from a true service desk background . Not just a part of a service desk and there only duty was repurposing computers.

• Windows 7 / MS Office – Strong knowledge in this area for troubleshooting.

• Active Directory – Password resets, account creation. Adding group memberships. Knowing how to move objects around within active directory to different OU’s and manage group memberships.

• SCCM – Basic understanding of how this tool works.

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

  About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.