SERVICE MANAGER

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About Heiser:
For more than 100 years, Heiser has been a family owned, premier automotive dealer group throughout Milwaukee. With multiple locations servicing the metro-Milwaukee and West Bend areas, Heiser features vehicle sales, parts/service centers, and body shops under the brands of Chevrolet, Ford, Lincoln, Toyota, and Cadillac. At Heiser we believe that, “today’s your day” and we are currently seeking qualified candidates to join our highly successful TEAM. For more information on who we are, please visit our website at www.heiser.com.
Overview of position:
The Heiser Ford Lincoln has an opening for a Service Manager. We are seeking a professional individual, preferably with service management experience, who demonstrates strong customer service skills, is detail oriented, and who is a self-starter and team player capable of working in a fast-paced environment.
Responsibilities

• Ensure excellent customer service
• Maintain strong relationships with customers and third-party vendors
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Maintain a strong working knowledge of industry regulations, laws, and restrictions and remain current on industry standards and new innovations and processes
• Monitor department issues and customer complaints to create methods to lessen recurring issues.
• Help train new employees in company procedures
• Audit work and customer service to ensure high standards and goals are being met.

Requirements

• Ford experience required
• 1+ year(s) relevant service experience
• Previous automotive service management experience preferred
• Valid and clean WI Driver’s License
• Proficiency in Microsoft Office
• Must be able to work some evenings and Saturdays
• Excellent verbal and written communication skills
• Ability to function as part of a team and work independently
• Willingness to learn and take direction
• High School Diploma or GED Equivalent
• Ability to adapt to the needs of a fast-paced work environment

Benefits/Compensation

• Competitive Pay
• Competitive Health, Dental, Vision, Disability, Life, Accident, and Cancer Insurance
• Training
• Paid Time Off and Holiday Pay
• 401k with Company Match

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