Service Manager

Company Description:

Crown Equipment Corporation, one of the world’s largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Responsible for financial performance and day-to-day activities of service function. Monitor repairs for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Provide technical assistance. Conduct meetings.
• Develop service sales strategies and coordinate with other departments. Coordinate activities among Parts Manager, Sales Managers, and used equipment.
• Maintain direct contact with current or prospective customers at end user locations. Address customer service issues.
• Recruit, select, train, develop, and counsel direct reports. Ensure compliance with all environmental and safety regulations. Review sales revenue. Prepare budget for management approval.

Minimum Qualifications

• 5-7 years related experience
• High school diploma or equivalent
• A valid driver’s license, good driving record, and the ability to safely operate lift trucks.

Preferred Qualifications

• A two-year college degree with 5 to 7 years experience servicing industrial equipment preferred.
• Good written communication, verbal communication, and customer care skills.
• Experience as a mechanic and with the Company.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

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