Service Manager – Community Deaf Service

Job title:

Service Manager – Community Deaf Service

Company

NHS

Job description

We are looking for a experienced Service Manager with a passion for delivering outstanding care. You’ll be working 40 hours a week, making a positive difference to the lives of the people in our care at Cygnet Vincent Court.Main duties of the jobAt Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.About usCygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.DetailsDate posted15 May 2025Pay schemeOtherSalary£45,000 to £50,000 a yearContractPermanentWorking patternFull-timeReference numberVP0FC514C1Job locationsNorth WestBB2 4LDJob descriptionJob responsibilitiesWe are looking for a passionate, focused and experienced Service Manager to join us at Cygnet Vincent Court.Joining our team on a permanent, full time basis, you will work 40 hours per week overseeing our Community Deaf Service.At Cygnet youll have the chance to make a real impact onclients andtheir families. It’s a challenging role with excellent career prospects, and you’ll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals and yours.Vincent Court:Vincent Court is a five-bed community rehabilitation (level 1) service for men who have been able to progress through the hospital pathway atCygnet Fountains. We also accept referrals from other high support inpatient rehabilitation (level 2) services as well as directly from the community.The Opportunity…Reporting directly to the Regional Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service.

• To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service.
• To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement.
• Ensure effective bed management and coordination of referrals and assessments of service users in conjunction with the Clinical Team / Deputy Manager.
• In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement.

You will have

• Minimum 3 years managerial experience of leading a team
• QCF Level 5 preferred although could be achieved in post.
• Trained in Sign Language, BSL Level 2 minimum.
• The ability to work as part of a team; lead by example, manage performance effectively and use own initiative
• Experience of working to CQC guidelines, relevant legislation and professional regulations
• Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner
• Qualifications in Leadership & Management / Health & Social Care

Requirements

• Contracted hours:40 per week

Please note: successful candidates will be required to undergo an enhanced DBS check.CygnetHealth Carehave been providing a national network of high quality specialist services for over 30 years.In this role youll have the chance to make a real impact on patients, service users & their families. Job descriptionJob responsibilitiesWe are looking for a passionate, focused and experienced Service Manager to join us at Cygnet Vincent Court.Joining our team on a permanent, full time basis, you will work 40 hours per week overseeing our Community Deaf Service.At Cygnet youll have the chance to make a real impact onclients andtheir families. It’s a challenging role with excellent career prospects, and you’ll reap the rewards of empowering others with your focus on high quality of care. Your focus on enabling patient recovery in a compassionate setting will help us achieve our goals and yours.Vincent Court:Vincent Court is a five-bed community rehabilitation (level 1) service for men who have been able to progress through the hospital pathway atCygnet Fountains. We also accept referrals from other high support inpatient rehabilitation (level 2) services as well as directly from the community.The Opportunity…Reporting directly to the Regional Manager, our Home Managers are responsible for providing strong and effective leadership to the onsite team in order to ensure the integrity of all functions within the service, to include; Clinical, Finance, HR, Recruitment and Support Services. You will be responsible for the overall day to day running and strategic direction of the service.

• To be compliant with CQC / regulatory requirements and to ensure all clinical, budgetary, regulatory and service development targets are met. You will also implement risk assessment, risk management and embed clinical governance within the service.
• To be responsible for the provision of a high-quality service, both in respect of client care and employee engagement.
• Ensure effective bed management and coordination of referrals and assessments of service users in conjunction with the Clinical Team / Deputy Manager.
• In this role, you will also lead on appropriate investigations (as required), participate in audit requirements and ensure all group policies and procedures are adhered to. Reviewing and developing potential opportunities for improved quality and commercial growth is also a key requirement.

You will have

• Minimum 3 years managerial experience of leading a team
• QCF Level 5 preferred although could be achieved in post.
• Trained in Sign Language, BSL Level 2 minimum.
• The ability to work as part of a team; lead by example, manage performance effectively and use own initiative
• Experience of working to CQC guidelines, relevant legislation and professional regulations
• Experience undertaking investigations and/or the ability to manage complaints appropriately and in a confidential manner
• Qualifications in Leadership & Management / Health & Social Care

Requirements

• Contracted hours:40 per week

Please note: successful candidates will be required to undergo an enhanced DBS check.CygnetHealth Carehave been providing a national network of high quality specialist services for over 30 years.In this role youll have the chance to make a real impact on patients, service users & their families.Person SpecificationGeneral RequirementsEssential

• Please refer to job description above

Desirable

• Please refer to job description above

Person SpecificationGeneral RequirementsEssential

• Please refer to job description above

Desirable

• Please refer to job description above

Expected salary

£45000 – 50000 per year

Location

United Kingdom

Job date

Sat, 17 May 2025 06:33:36 GMT

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