Service Manager in Austin, Texas

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 30+ district offices and employ over 1,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 30+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Please text “ImpactFire” to 512-722-7592 to connect with Ember, Impact Fire’s Recruiting Assistant, to learn more about this position and the company.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation

• Pay is on a weekly cycle, every Friday

• Career Advancement Opportunities

• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

• Company paid short and long-term disability

• Immediately vested in our 401(k) company match

• Exceptional guidance and support from our managers

• Collaborative culture & environment

• Robust training opportunities with company reimbursement upon achieving required licensing

• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

• Opportunity to work alongside some of the best talent in the fire protection industry

The Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve both the group and company goals.

JOB RESPONSIBILITIES

• Provide consistent, accurate labor forecasting

• Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.

• Responsible for the Service Coordination team to ensure timely work order completion.

• Prepare recommendations for overhead increases/decreases.

• As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company’s strategic and operational targets and overall business aims.

• Effective collaboration and communication with all Impact Fire managers and staff across the company

• Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards

• Maintain proactive, dynamic, and effective communication with customers at all times.

• Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business

• Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards

• Collaborate with Safety support services to effectively assist and promote new initiative implementation

• Provide Sales contract review and support management

• Collaborate, support, and assist with business development strategies including sales presentations and interviews

• Develop & implement operational improvements

• Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.

• Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.

• Possess the ability to implement and manage change in the business.

• Possess the willingness to learn, improve and adapt in a team environment.

JOB QUALIFICATIONS/EXPERIENCE

• 5+ years related service management experience

• Prior fire protection experience a plus but not required.

• Understand cost and billings

• Be comfortable dealing with and efficient in processing paperwork.

• Possess a working understanding of leadership principles and management best practice.

• Possess excellent verbal and written communication skills.

• Possess excellent personal organization and business administration skills in accordance with best practice methods.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

Job Details

Pay Type Salary