Service Planner

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

• To provide administrative support to the CSC activities of the Service department.
• To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:

• Responding to customer enquiries for breakdowns and servicing.
• Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
• Depots are responsible for managing day to day tasks such as Scheduling, Service calls and timesheets of the FSE’s.
• Depots are responsible for maintaining the Field Service Engineers daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported.
• Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
• Depots will manage and control local inventory/ Parts required for Service appointments.
• Raising quotes, estimates and invoices for chargeable work.
• Assisting in the management of profitability and costs for the depot operations.
• Providing technical support where possible.
• Adhering to Company processes and procedures.
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company’s safety rules / procedures and with regulations and codes of practice.
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 6S events etc. as required.

What you’ll need to succeed

Education:

• GCSE Level

Working experience:

• Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
• SAP system knowledge would be preferable but is not essential.

Competence and skills:

• Possess good I.T. skills.
• Have excellent written and verbal communication skills.
• Be confident and comfortable interfacing with Customer, other departments and stakeholders.
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.
• Be a good team player and flexible with regards to tasks performed.

Interested to join?

Hiab is part of Cargotec

Hiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow. www.hiab.com 

Hiab is part of Cargotec Corporation. Cargotec’s (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people. www.cargotec.com 

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