Service Planner

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

We’re looking for a Service Planner who will be responsible for providing administrative support to the CSC activities of the Service department. This position will also liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment. 

This position will be based at UK Hiab sites. Travel may be required upon occasion to other sites.

Main tasks and responsibilities

• Responding to customer enquiries for breakdowns and servicing
• Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts. ● Depots are responsible for managing day to day tasks such as Scheduling, Service calls and timesheets of the FSE’s
• Depots are responsible for maintaining the Field Service Engineers daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported.
• Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
• Depots will manage and control local inventory/ Parts required for Service appointments
• Raising quotes, estimates and invoices for chargeable work
• Assisting in the management of profitability and costs for the depot operations
• Providing technical support where possible
• Adhering to Company processes and procedures
• Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company’s safety rules / procedures and with regulations and codes of practice.
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 6S events etc. as required.

What you’ll need to succeed

• GCSE Level
• Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
• SAP system knowledge would be preferable but is not essential
• Possess good I.T. skills
• Have excellent written and verbal communication skills
• Be confident and comfortable interfacing with Customer, other departments and stakeholders
• Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
• Be a team player and flexible with regards to tasks performed
• Be adaptable and resilient in a dynamic environment.

You will be part of

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally. 

Interested to join?

If you are excited about this opportunity, please submit your application now. 

Hiab is part of Cargotec

Hiab is the world’s leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab’s more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers’ businesses and to shape the future of intelligent load handling.

Hiab’s offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab’s ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec’s (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com

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