Service Support Specialist

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Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Support Sales Representatives Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plan with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness

Product Support Sales Representative position Purpose

Product Support Sales Representative Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs of equipment within the scope of responsibility
• Research the scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs, and processesWIP within company standards
• Determines which repairs arewarrantable and which are to be billed to the customer
• Monitors progress of repairs and communicates with customers on status
• Monitors work in a process to achieve labor goals of a maximum of 60 hours per technician
• Tracks and schedules factory campaigns and ensures they are completed by setting deadlines
• Monitors and tracks parts returns
• Completes all paperwork related to the department accurately and promptly
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Manages employee performance appraisals in a productive and timely manner
• Maintains open and continuous communications with the Service Manager on work issues and employee matters
• Travels within an assigned region as necessary
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Product Support Sales Representatives Minimum Qualifications

• High School education or Equivalent
• Five (5) years of combined experience as a techgnician in a related field and supervisory experience
• Proficient with Microsoft Office – Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent communication and interpersonal skills
• Excellent organizational skills to appropriately manage a high volume of department paperwork
• Experience or training in management concepts and practices, or the willingess and ability to obtain and apply such training in an acceptable and approved manner
• Valid Driver’s License and a clean driving record

Product Support Sales RepresentativePhysical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold andwet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
• Physically able to mount and dismount equipment continuously throughout the day
• Adheres to personal protective equipment (PPE) policy and maintains individual PPE infunctional condition

This position is considered a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All qualified individuals are invited to apply. EOE – Minority/Female/Disabled/Veteran; E-Verify

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