Service Technician

Patterson isn’t just a place to work, it’s a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a driven entry-level tradesperson to join our Dental Service team. The core responsibility for a Service Technician Specialist is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that that is Passionate, Focused, Always Advancing, and People-First.

Essential Functions

Install and/or Repair Dental Equipment:

• Safely remove, modify, repair, and install on all core dental equipment with minimal supervision
• Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage
• Maintain all service records timely and accurately
• Ensures safe transportation and delivery of product to customer location
• Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed
• Perform other duties as assigned

Customer Service:

• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.

Inventory Management:

• Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.

Required Qualifications

• High school diploma or equivalent and 1+ years of related experience in carpentry/plumbing/heating/electricity/electronics
• Mechanical aptitude
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in an independent role
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable
• Excellent organization and problem-solving skills
• Knowledge of Microsoft Outlook, Excel and Teams is helpful

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

What’s In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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