ServiceNow Administrator

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<div class="isg-job-description“>ServiceNow Administrator
Remote
Pay from: $110,000+/yr
MUST :
experience Senior ServiceNow Administrator
Active DoW Secret clearance and/or eligible for High level Public Trust
4+ years of ServiceNow administration experience
Familiarity with integrations and troubleshooting external system connections
Experience managing users, roles, permissions, and catalog configuration
Strong experience supporting ITSM and/or CSM modules
Experience with ServiceNow Now Assist / AI capabilities is a plus
Experience supporting new ServiceNow implementations is a plus
Excellent communication skills both written and verbal
Highly analytical with strong problem-solving skills
ServiceNow Certified System Administrator (CSA) required
Bachelor’s degree or 4 additional years of experience
DUTIES:
The ideal Senior Administrator will support Government customer with ServiceNow Customer Service Management (CSM) implementation to support a 24/7 contact center
Perform day-to-day administration of the ServiceNow platform, including users, groups, roles, and role-based access control (RBAC)
Configure forms, fields, views, notifications, and basic workflows
Manage service catalog items, knowledge base articles, and self-service portal functionality
Support configuration and maintenance of ITSM and/or CSM modules
Support operations and maintenance of scoped ServiceNow applications
Provide Tier 2/3 support for platform issues and coordinate with developers when needed
Monitor system performance, identify issues, and implement configuration-level improvements
Maintain data quality, assignment groups, and routing rules
Stay current with ServiceNow releases and platform capabilities
Document configuration standards and administrative procedures

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act”.
Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

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