ServiceNow Architect

JOB DESCRIPTION

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond – we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The ServiceNow Architect is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. The Architect is the most senior technical design authority on the project. This role will oversee the ServiceNow Development and Admin team and certify the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.

In an operational setting the Architect is responsible for architecting solution design in response to business process and system level changes as part of continual service improvement. They provide design perspectives to the implementation team to maintain consistency, stability, scalability and supportability of the solution and processes. The architect will advise and design how the platform will integrate with other key platforms across the organization as well as perform actual development. This individual needs to stay current on the vendor’s solution capabilities and product roadmap and maintain the organizational roadmap for the solution.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security as well as integration with tools and applications such as BigFix, Bomgar, Rapid7, Workday etc. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor’s degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRIMARY RESPONSIBILITIES

• Create ServiceNow solution design concepts, integration architecture and framework for IT initiatives surrounding the platform
• Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
• Work with Program Resources to define sustainment governance and processes as part of operational transition
• Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
• Work with ServiceNow team and business units to identify opportunities where the ServiceNow software can create streamlining, efficiency and automation.
• Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.
• Administer and monitor the development and functionality of the ServiceNow Software.
• Effectively communicate insights and plans to cross-functional team members and management
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Execute system testing as needed
• Aid other employees by liaising with them through healthy and positive interactions
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• Serve as a back up to the other ServiceNow team members.
• All other tasks, responsibilities, or duties, as directed by management

OTHER DUTIES

Accepts other duties as assigned. Works with the Line of Business on projects surrounding the ServiceNow Platform.

COMPETENCIES

• Minimum of 5 years of ServiceNow implementation experience in large complex environments
• Minimum of 5+ years of technology implementation
• Firm understanding of ServiceNow applications and modules
• Information Technology experience required, including development, implementation, and maintenance of large-scale systems
• Demonstrated ability to work in a fast paced and changing environment with short deadline
• Proficient in all phases of the Application Development Lifecycle
• Strong technical project management and / or leadership skills
• Certified ServiceNow Application Developer, Implementer, Technical Architect or Master Architect Preferred.
• Expert knowledge of bank operations, technology, and their applications
• Exceptional analytical and conceptual thinking skills
• Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts
• Excellent documentation skills
• Excellent problem identification and resolution skills
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Exceptionally skilled at influencing and leading change
• Excellent planning, organizational, and time management skills
• Trainable, teachable, demonstrates continuous self-improvement
• Self-Motivated with the ability to work with minimal supervision
• Strong knowledge of SouthState Bank’s systems and software applications

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• education: Bachelor’s degree in Business, Information Systems, or equivalent Certified ITIL practitioner
• Experience: Minimum of 5 years of experience in ServiceNow Implementation and maintenance of large complex environments. Proven success in scoping, integrating, and implementing large projects. Minimum of 10 years of experience in ServiceNow Development or equivalent knowledge preferred
• Knowledge: Firm understanding of ServiceNow applications and modules. Expert knowledge of bank operations, technology, and their applications. Proven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSS. Functional front-end development with technologies such as ReactJs or Elm. Familiar with modern JavaScript development tools such as Webpack and Babel. Experience designing, developing, and maintaining processes via ITSM

TRAINING REQUIREMENTS/CLASSES

• Annual regulatory and compliance training
• Additional training may be required, as needed

RECOMMENDED ADDITIONAL TRAINING

New Employee Orientation

SUPERVISORY RESPONSIBLITIES

Yes

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

TELECOMMUTING REQUIREMENTS

• You are required to have a dedicated work area established that is separated from other living areas and provides information privacy.

TELECOMMUTING TECHNICAL REQUIREMENTS

• A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
• Must be able to directly connect to router/modem via Ethernet cable
• Check your download speed using a speed test
• SouthState reserves the right to request proof of internet provider, speed and service package from the employee
• Requirements are subject to change, as new systems and technology are delivered

TRAVEL

This position requires travel to various SouthState locations as well as conferences, vendors, and other users.

#LI-Remote

In accordance with Colorado law: Colorado pay for this position is anticipated to be between $130,276.00 – $208,104.00 , actual offers to be determined based on applicant’s skills, experience and education.

While the anticipated deadline for the job posting is 10-25-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

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Equal Opportunity Employer, including disabled/veterans.

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