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ServiceNow Platform Administrator

Aleron

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Description

Acara Solutions seeks a ServiceNow Platform Administrator for our client in Scottsdale, AZ.

  • The ServiceNow Platform Administrator serves as the technical lead responsible for the health, performance, and operational integrity the ServiceNow instance.
  • This role needs deep expertise in ServiceNow architecture, system administration, and security protocols specific to air-gapped networks.
  • Manage platform upgrades and patch deployments following strict change control procedures.
  • Configure and maintain system properties, email, integrations, scheduled jobs, and platform security settings.
  • Implement and enforce access controls, user roles, and authentication mechanisms compliant with security policies.
  • Monitor system performance, capacity, and availability metrics; proactively address bottlenecks and issues.
  • Develop and maintain platform documentation, runbooks, and standard operating procedures.
  • Lead incident response for platform-level issues and participate in change advisory board (CAB) processes.
  • Provide technical guidance and training to other team members and end users.
  • Maintain compliance with federal security standards including NIST, FedRAMP, or DoD requirements as applicable.
Job Requirements
Required Skills / Qualifications:
  • Bachelor’s Degree in Systems Engineering or Science or Engineering or Technology or Mathematics with 5 years of experience.
  • ServiceNow Certified System Administrator (CSA) needed.
  • Minimum of 5 years ServiceNow platform administration experience.
Preferred Skills / Qualifications:
  • Master’s Degree with 3 years of experience.
  • Agile experience.
  • Experience with air-gapped or classified networks.
  • Strong understanding of ITIL processes and IT service management principles.

Additional Information:

  • Requires an active Secret Clearance.
  • Upon offer of employment, the individual will be subject to a background check and a drug screen.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there’s a mutual fit.
The call or chat may be recorded so that our recruiting team can review it – they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it’s convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Apply

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron’s strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

 

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