ServiceNow Platform Administrator

Acara Solutions seeks a ServiceNow Platform Administrator for our client in Scottsdale, AZ.

• The ServiceNow Platform Administrator serves as the technical lead responsible for the health, performance, and operational integrity the ServiceNow instance.
• This role needs deep expertise in ServiceNow architecture, system administration, and security protocols specific to air-gapped networks.
• Manage platform upgrades and patch deployments following strict change control procedures.
• Configure and maintain system properties, email, integrations, scheduled jobs, and platform security settings.
• Implement and enforce access controls, user roles, and authentication mechanisms compliant with security policies.
• Monitor system performance, capacity, and availability metrics; proactively address bottlenecks and issues.
• Develop and maintain platform documentation, runbooks, and standard operating procedures.
• Lead incident response for platform-level issues and participate in change advisory board (CAB) processes.
• Provide technical guidance and training to other team members and end users.
• Maintain compliance with federal security standards including NIST, FedRAMP, or DoD requirements as applicable.

• Bachelor’s Degree in Systems Engineering or Science or Engineering or Technology or Mathematics with 5 years of experience.
• ServiceNow Certified System Administrator (CSA) needed.
• Minimum of 5 years ServiceNow platform administration experience.

• Master’s Degree with 3 years of experience.
• Agile experience.
• Experience with air-gapped or classified networks.
• Strong understanding of ITIL processes and IT service management principles.

Additional Information:

• Requires an active Secret Clearance.
• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.