Social Worker I – MECKSuccess

Social Worker 1 – MECKSuccess Program

Community Resource Center

Please apply by 3/10/2025

“Follow Your Calling, Find Your Career”

Salary Range: $51,111.10 – $62,636.16

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Location:

3205 Freedom Drive

Charlotte, NC 28202

Position Summary

This position may require evening and weekend after hour work commitments.

Provides community-based services to clients, including evaluation, case management, counseling, and referrals. This position, under direct supervision, is responsible for determining the individual’s specific problems and assisting in developing an action plan and/or mutual responsibility agreement.

Essential Functions

• Assess needs of individuals and families
• Interview clients, obtains family, social, and medical information
• Determine clients’ eligibility for financial assistance and if referrals are appropriate
• Provide counseling and services in both individual and group settings
• Discuss goals, expected outcomes and means with which to meet goals and expected outcomes
• Assist clients in the completion of required paperwork for items that may determine program eligibility, referrals, or provide job assistance, such as job applications
• Manage records and maintains history records and prepare reports of services provided
• Refer clients to community resources for services and coordinates benefits and referrals to other agencies
• Develop and evaluate service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
• Help clients work with government agencies to apply for and receive benefits
• Transport clients to appointments such as medical, job-related, or others, if appropriate
• Manage records and documentation of services provided and participate in team case conferences
• Act as a liaison with other staff with referrals and transitioning of clients
• May be required to temporarily shift job duties in the event of a significant public health event or disaster

Minimum Qualifications

Experience:

Bachelors of Social Work from an accredited school of social work and one year of social work experience; or a bachelor’s degree in a related field with 15 hours of social work/counseling courses and two years of social work experience; or Master’s degree from an accredited school of social work; or a master’s degree in a related field with one year of social work experience.

Education: 

Please see experience.

Combination of relevant education and relevant experience accepted?: No

Licenses and Certifications

• Requires a valid North Carolina or South Carolina Driver’s License
• Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of

• General social work principles and available resources
• Social services procedures, practices and methods
• Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
• Case management methods and techniques
• Services offered by the county and other local public and private community based service agencies

Skills

• Prioritizing work
• Managing and executing multiple tasks
• Maintaining various confidential records
• Evaluating records to ensure accreditation standards are met
• Using computers and related software applications
• Exercising judgment and discretion

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships
• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Care Management: Having the knowledge and skills to secure relevant patient care data and identify key issues and relationships in the management of patient care; understanding the relationships among assessments, interventions, and patient responses; skilled in documentation of assessments and adjusting physical and cognitive prescriptions as needed
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Inspiring Others: Using interpersonal styles and methods to inspire and guide individuals toward higher levels of performance
• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Computer Skills

• Proficient in applicable computer programs

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

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