The Software Asset Management (SAM) Specialist plays a critical role in ensuring effective management of software licenses, compliance, and vendor relationships within the organization. This position involves collaborating with various teams, tracking software assets, optimizing licensing costs, and maintaining accurate records. The SAM Specialist serves as the central point of contact for all software-related matters.
Key Responsibilities:
- At all times employees are expected to uphold Creighton’s core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
- Vendor Engagement:
- Vendor Relationship Management: Maintain positive relationships with vendors, addressing any issues promptly.
- Negotiating Licenses: Collaborate with software vendors to negotiate licensing agreements and renewals, ensuring favorable terms and pricing.
- License Procurement: Facilitate the procurement of new licenses as needed.
- Collaborate with procurement and legal teams to ensure compliance with vendor contracts.
- License Tracking and Compliance:
- Usage Monitoring: Continuously monitor software license usage across the organization.
- Regular Audits: Conduct periodic audits to verify compliance with licensing terms.
- Resolution of Discrepancies: Address any discrepancies or non-compliance issues promptly.
- Collaborate with procurement and legal teams to ensure compliance with vendor contracts.
- Contract Management:
- Manage software contracts, including initial procurement, renewals, and terminations.
- Contract Review: Review software contracts thoroughly, ensuring alignment with business needs and budget constraints
- Work closely with legal and finance teams to review and approve contracts.
- Software Inventory:
- Accurate Tracking: Maintain an up-to-date inventory of all software assets.
- Documentation: Document license details, versions, and deployment information.
- Asset Discovery: Implement tools or processes to discover and track software assets.
- Cost Optimization:
- Data Analysis: Analyze software usage patterns and identify cost-saving opportunities.
- License Consolidation: Recommend consolidation of licenses where possible.
- Optimize license utilization to avoid unnecessary expenses.
- User Support and Training:
- End-User Assistance: Assist end-users with software-related inquiries.
- Training Sessions: Conduct training sessions on software usage and compliance.
- Issue Resolution: Address license-related issues promptly.
- Reporting and Metrics:
- Regular Reports: Generate reports on license compliance, usage, and costs.
- Stakeholder Communication: Present findings to management and relevant stakeholders.
- Process Improvement: Use data insights to enhance SAM processes.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3 to 5 years of experience. They handle more complex tasks, negotiate contracts, and work closely with vendors.
Licenses/Certifications:
- Relevant certifications (e.g., Certified Software Asset Manager, ITIL) are a plus.
Knowledge, Skills, and Abilities:
- IT Background: A good technical understanding of IT services is essential.
- Strong understanding of software licensing models (perpetual, subscription, etc.).
- Experience with SAM tools and license management software.
- Excellent communications
- Negotiation Skills: Ability to negotiate or support negotiation of contracts and agreements.
- Attention to detail and ability to manage complex data.
- Accountability and Adaptability: Ability to take on challenges and be accountable for software asset management tasks.
- Asset Management Experience.
- Financial Management: Basic financial knowledge to manage assets effectively.
- Analytical Skills: Strong analytical capabilities for decision-making and problem-solving
- Legal Knowledge: Awareness of legal aspects related to software licensing and compliance.
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Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure Statement
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.
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