Software Support Specialist

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In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
Perform extensive troubleshooting of key software and hardware components to closure
Take ownership of technical incidents and coordinate resolution with product development team when necessary
Replication of complex customer issues
Train customers in system operation and software functionality

Qualifications

Bachelor’s Degree in MIS, CIS or other related Technical field preferred
General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
Readiness to learn new technologies at lightning speed
Commitment to providing an exceptional experience to our customers
Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM – 9PM as well as an on-call rotation
SQL Experience highly preferred

Location

Troy, Michigan

Travel

0-5%

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2025-7868
#LI-Hybrid

<q>Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the Application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.</q>

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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