Software Trainer (Aspen SIS)

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position:

The Software Trainer for Follett Software is the training specialist responsible for delivering training to and reviewing training materials and tools for new or existing customers on the Follett products and related services. This individual will work closely with existing Professional Services, Professional Learning and Product Development teams to maximize the customer learning experience. This individual will serve as a subject matter expert for the suite of products. The Software Trainer reports to the Training Services Manager as part of the training and delivery group.

Responsibilities:

• Deliver engaging and interactive live training sessions (both in-person and remote) and virtual training recordings to customers on Follett products and solutions, including Train-the-Trainer and End User sessions. Collaborate with Customer Services, Sales, and Professional Services teams to ensure exceptional customer satisfaction, dedicating 24-30 hours per week to customer training.
• Plan, prepare, and follow up on training delivery, including customer communications, database maintenance, training material reviews, and scheduling remote meetings to ensure seamless training experiences.
• Analyze customer feedback to identify opportunities for improvement, enhance the training experience, and share insights with the Professional Learning team to collaboratively update training materials and resources.
• Manage administrative tasks such as email correspondence, task execution in systems like Salesforce and Kronos, and active participation in company meetings to support operational efficiency.
• Build and maintain strong relationships with internal stakeholders, including Customer Success, Sales, and Operations, to align on customer-related initiatives and drive collaborative success.
• Ensure compliance with company policies, procedures, and standards, maintaining a high level of professionalism and quality in all customer interactions.
• Other duties and tasks as assigned.

Qualifications:

• Bachelor’s degree in Education, Instructional Design, Computer Science, Information Technology, or a related field.
• 2-4 years of experience in software training, instructional design, or a related role, preferably in a SaaS or software company.
• Experience with Aspen SIS strongly preferred
• Experience delivering live training sessions (both remote and in-person) to diverse audiences.
• Exposure to designing and developing training materials, such as course content, instructional guides, and support resources.
• Proficiency in the software product(s) being trained on, with the ability to learn new technologies quickly.
• Familiarity with e-learning platforms, virtual training tools (e.g., Zoom, Microsoft Teams), and basic instructional design principles.
• Strong presentation and facilitation skills, with the ability to explain technical concepts clearly and effectively.
• Ability to create engaging and interactive training programs tailored to different learning styles, incorporating feedback and updates as needed.
• Strong interpersonal and collaborative skills with the ability to build relationships with internal teams (e.g., Customer Support, Sales) and external customers.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement.

Work Environment:

• This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.
• It requires a suitable space that provides a private and quiet workplace.
• Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

 

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