Spa Front Desk Agent

Barton Creek Resort & Spa

Barton Creek Resort & Spa’s success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company’s trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking a full-time Spa Front Desk Agent for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World’s Best Awards 2024

Spa:

Adhere to all policies and procedures.
• Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Must be cooperative and be a team player when working with management and fellow associates in all Omni departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive manner towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. At no time is cigarette smoke allowed to be on the hands, hair, clothes, or breath of a spa employee during a shift.
• Adhere to a professional relationship with clients of The Spa. Discussion of internal matters of any sort with clients is not permitted.
• Schedule all spa services (via telephone and in person) in an efficient manner to maximize associate productivity.
• Promote and sell all spa services and listen to the needs of each guest.
• Maintain work area in a neat and clean manner at all times. This includes reception area, staff break room, receptionist desk and work folders.
• Participate in maintaining neatness of service waiting areas including Front Lobby, Tranquility lounge and Locker room.
• Participate in maintaining and on-going organization of the retail areas and lobby areas.
• Meet and greet each guest as they enter The Spa. Verify the guest’s schedule, and orient the guest to the spa facilities and other amenities, obtain payment method upon exit.
• Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
• Confirm all guest appointments via phone or in person within allocated time given.
• Oversee a guest’s visit to the Spa. Specific tasks may include giving tours of the spa, answering questions, and escorting the guest to the specific areas.
• Work towards meeting the needs and wants of the guest during their stay.
• Always help maintain the locker rooms.
• Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
• Assist other departments whenever necessary (and available).
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Perform other tasks as assigned by a supervisor or manager.
• Attend all Omni training classes.
• Clock in and out at every shift.
• Report any maintenance problems throughout the spa to management.
• Promote Spa, Hotel and Club affiliates and services.
• Must maintain client and spa business confidentiality/privacy at all times.

Retail:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Responsible for either the opening or closing of the outlet as assigned by the Retail Manager or Retail Supervisor. Ensure that outlets are open on time.
• Responsible for maintaining assigned bank each shift.
• Responsible for all visual merchandising, including unpacking, folding, hanging and displaying merchandise according to quality standards and placing in the appropriate location by the beginning of the next day.
• Follow up on daily projects to ensure follow through.
• Assist with physical inventory when needed.
• Responsible for maintaining a clean work area.
• Responsible for maintaining general knowledge of the Resort property, including locations of dining outlets, pools, knowing property’s daily activities for guests and their children, etc. in order to assist guests and members.

QUALIFICATIONS:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior Spa and retail experience is preferred. Prior experience in a customer-oriented atmosphere, preferably in a hospitality field required.
• Must be able to deal with people in a professional manner under pressure.
• Must be flexible with work schedule.
• Professional CRISP appearance.
• Must be willing to adhere to all Omni values.
• General knowledge of cash handling and Point of Sale systems is preferred.

Physical Requirements:

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.