Specialist, Customer Success

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them-because We Can Supply That.

Why Join Global Industrial

At Global Industrial, we’re One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.
Global Industrial – Delivering Value Starts Here

Key Responsibilities

This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they require customer support to meet and exceed expectations. This position is aligned to a specialized sales unit and will support customers within that unit for enhanced service and support.
Responsibilities:
* Attends all assigned sales unit team meetings to understand the needs and initiatives of the sales unit.
* Provides customer support to include any of the following requests based on support assignment:
o Provide AM administrative functions such as account lookups, communications, special customer requests, quotes, orders, POs
o Prepares and shares reports from PowerBI or PCS
o Resolves all customer issues as assigned by a sales rep, manager, or director
o Assists with bids, eproc requests, and GPO onboarding
* Work through vendor requests and issues while preparing paperwork for any approvals.
* Create and document process flows to improve process while gaining alignment from managers.
* Provides support to customers in order to resolve sales-related issues in a timely manner.
* Work with internal teams to solve for customer needs and/or issues.
* Expedites and follows through on rush requests from customers.
* Works directly with customers to ensure a high level of customer support.
* Assists with Business Review preparation.
* Works in a team environment to support the customer experience.

Competencies and skills

* 4+ years of proven sales support.
* College degree or internal Global Industrial experience preferred.
* Must be able to work in office in hybrid role (4 in; 1 out)
* Deep understanding of Global Industrial process and sales administrative activities.
* Must work independently and be able to follow process with an eye toward error-free work.
* Excellent PC skills required in MS Word, Excel, PowerPoint, and Outlook.
* Outstanding interpersonal, written, and verbal communication skills.
* Ability to organize, prioritize, work in a fast-paced environment.
* Must have attention to detail, multi-task skills, and have the ability to work in a fast-paced environment.
* Must maintain confidentiality.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.