Specialist, Field IT Support

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

You will provide a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution. You will also provide support and delivery of Enterprise and Business Unit projects and initiatives.

How you will do it:

• Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices

• Software support

• End-point vulnerability remediation

• Enterprise and BU project demand (planned and unplanned)

• Tech Hut services

• PC Lifecycle Management including asset management tasks

• Local infrastructure service support (Server, network, and VOIP)

• On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams)

• Local Mobile Administration

• IT procurement

• Access management (network share)

• Local IT security compliance (comms room set-up, maintenance & access)

• Assist compliance teams with audit tasks

• Satellite office support

• Vendor management

• Deliver field IT Services in accordance with SLT’s using Service Management toolset

• Proactive customer communication and focus

What we look for:

Required

• 6years field or IT support

• Networking knowledge

• Cisco knowledge

• Ability to routinely lift 20-50 lbs.

• Ability to travel up to 20% to regional sites

Preferred

• 2 year degree in IT, IS or a related field

This will be an on-site role at our Westford, MA office.

HIRING SALARY RANGE: $69,800 – $87,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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