Specialist, Marketing Information Management (Marketing Operations)

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Join our team as a Marketing Operations Specialist!

Are you ready to make a significant impact in the world of marketing technology? As a Marketing Operations Specialist, you’ll be at the forefront of our efforts to streamline processes, enhance efficiency, and drive innovation through the application of technology. If you’re passionate about leveraging technology to optimize marketing strategies and enjoy being a key player in a dynamic team, we want to hear from you!

What You’ll Do:

• Platform Management: Take charge of key sales enablement and content management platforms, ensuring they run smoothly and effectively.
• Process Improvement: Identify opportunities to enhance business efficiency through innovative process management and improvements.
• Problem Solving: Identify opportunities that exist within our marketing technology value chain for improved efficiency and efficacy; articulate the benefit through business cases and cost-benefit analysis.
• Change Management: Lead initiatives to manage change and provide training, ensuring seamless transitions and adoption.
• MarTech Expertise: Stay ahead of the curve by keeping up with the latest trends and features in marketing technology, positioning yourself as a subject matter expert within our organization.

Why You’ll Love This Role:

• Excellent Team: Be part of a high-performing team of martech SMEs that value creativity and continuous improvement.
• Meaningful Work: Your contributions will directly influence our marketing and overall business success. Thrive on a team that values driving business outcomes through the application of technology.
• Professional Growth: Gain recognition as a martech expert and enjoy opportunities for ongoing learning and development.
• Collaborative Culture: Work in a psychologically safe environment where your ideas and expertise help to drive strategy.

What We’re Looking For:

• Experience: Proven experience in marketing operations or marketing technology, with an understanding of sales enablement and/or content management platforms.
• Skills: Excellent process management, problem-solving, and communication skills.
• Empathy: An appreciation for the complexity associated with marketing technology and the humans who use these tools.

Location: Candidates located near a Nationwide campus will collaborate in office 2 days per week, enjoying the flexibility of remote the remaining days.

Compensation Grade: F3

Job Description Summary

Building a deep understanding of customers and the marketing that works to attract them begins with developing insights and solutions from data. If you thrive on problem-solving, connecting the dots and being part of an organized and informed project team, have exceptional attention to detail and a deep sense of ownership for quality and project workflow, we want to know more about you!

As a Specialist, you’ll develop and support marketing information capabilities and insights for production or internal business partners. This can include responsibility for business and data analytics projects, including development and maintenance of intermediate statistical models and related analyzes. This can also include developing the business understanding vital for analytics projects, obtaining and leading related data, performing analyses, interpreting results, outlining requirements for analytical solutions as needed, providing insights to internal clients and helping implement insights to marketing decisions.

You also may work on projects through one or more of the delivery cycles from initiation, solution scoping, design, development, and analytic execution through implementation. You’ll help document business rules, business cases, requirements, information requirements, analytic requirements and implementation strategy for changes and improvements to customer information and decision making both in an analytical and operational environment.

Job Description

Key Responsibilities:

• Assists with multiple projects to develop business and data analysis to drive business objectives.
• Participates on workstreams of projects designed to execute analytics and to deliver analytic and operational capabilities and solutions.
• Helps generate understanding of business processes and assists with identifying critical business metrics and information requirements for decision making.
• Documents the efforts of the business subject matter professionals; assists with the business alignment and scoping sessions.
• Assists in gathering, analyzing and interpreting a wide variety of underlying data to support business, customer and/or financial objectives; able to identify new ways to combine business data to improve business processes and marketing and business outcomes.
• Helps with the initiative to build and/or improve existing statistical models to solve business problems; defining requirements for sophisticated machine-learning models; implementing testing strategy and assists in putting final models into production.
• Assists with interpreting statistical/analytical results and creating a feedback loop for analyzes improvement.
• Builds data visualization to support business needs.
• Helps designs and implements qualitative and quantitative research projects and methodologies used to measure consumer perceptions and satisfaction.
• Helps drive marketing action and results through the interpretation and application of data and research findings.
• Helps facilitate business implementation planning sessions.
• May facilitate post-implementation checkpoint with business units to ensure best in class solutions are implemented.
• Works with leader to influence change and gain support from leadership and key partners for the development of new processes and methods
• Assists with developing governance, documentation and training around new processes.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director/Manager. This is an individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate studies with post graduate studies preferred.

Experience: Typically, five or more years related experience with analytic techniques, statistical methodologies, statistical software and data analysis. Experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.

Knowledge, Skills and Abilities: Strong knowledge of analytic lifecycle, business intelligence, database warehousing applications, structured query language, and qualitative/quantitative research methodologies. Proven problem solving, analytical, research and quantitative analysis skills and analytical working techniques, including regression, decision trees, multivariate analysis, etc. Good verbal and written communication skills. Proficiency in developing ad hoc queries using SQL. Comprehension of Agile methodology framework.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer needs.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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