The Senior Assistant, Client Delivery Service is responsible for facilitating and delivering administrative services to support leaders and client service functions and teams. Works closely with the Supervisor, Client Service Delivery or Manager, Client Service Delivery Manager – Operations to facilitate day-to-day administrative processes, optimize service delivery, and provide guidance and administrative subject matter expertise. The Client Service Delivery Senior Assistant role is a supervisory role supporting the Client Service Assistant.
Deliver and facilitate administrative services to support leadership and client delivery functions and teams.
Manage multiple calendars, organize meetings, coordinate travel logistics, and manage time & expense entry.
Provide coaching, training, guidance, and support to Client Service Delivery Assistant.
Provide support with preparing, editing, and formatting deliverables, correspondence, presentations, reports, and other materials.
Provide system data entry support.
Qualifications
Minimum of 3+ year(s) experience required / 5+ year(s) preferred in related field
Certificates (List) Highschool Diploma required, Associates Degree preferred
Ability to demonstrate intermediate working knowledge of Microsoft Office Suite and meeting platforms
Demonstrated subject matter expertise in one or more Client Service Delivery process areas
Ability to take initiative to establish and build stakeholder relationships and identify service delivery opportunities
Ability to work autonomously and collaboratively while providing guidance, training, and support
Excellent written and verbal communication skills and demonstrated ability to communicate clearly and concisely
Ability to deliver, solicit, receive, and apply feedback
Demonstrated analytical, organization, interpersonal, and critical thinking skills
Ability to effectively prioritize obligations based on importance with a keen sense of accuracy and attention to detail