SR CUSTOMER PROJECT MGR

Job Details

Description

JOB SUMMARY

The Senior Customer Project Manager reports to the General Manager, and is responsible for oversight of CPM team members, monitoring schedules, budgets, personnel and quality. The Senior Customer Projects Manager provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations and provides for the timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

JOB DUTIES AND RESPONSIBILITIES

• Interprets and applies contract requirements and special programs. Assures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.
• Oversee and direct the CPM team members in a mentoring environment
• Drives the activities needed to meet commitments and monitors hours applied to the work scope to insure alignment with proposal.
• Ensures milestones are achieved for the work scope, remains on track and develops recovery plans when the work scope goes off track.
• Communicates and collaborates with all interfacing departments as necessary to insure the smooth and efficient execution of the work scope.
• Participate as needed for pre-arrival meetings, customer debriefings, and departure debriefings. Assigns CPMs to upcoming aircraft input events, debriefs (in and out bound), pre-arrival meetings.
• Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to ensure customer satisfaction objectives are continually met.
• Monitors pricing and pricing policies and provides recommendations for program pricing issues and supports the administration of warranty claims.
• Monitors the processing of the aircraft work order to insure accurate and timely invoicing upon or prior to departure.
• Document/coordinate work arising from debrief and/or the inspection and maintenance of the aircraft.
• Greet aircraft upon arrival and departure, maintain the single point of contact for the customer.
• Monitor work in progress and ensure adequate supervision is applied to each work project.
• Assists departments and subordinates as needed to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies and clean.
• Follow up with customer.
• Maintain a professional office environment and demeanor.
• Frequent visits to hangars, shops and aircraft.
• May endure extreme time constraints, changing objectives and demanding clientele.
• Perform subordinate evaluations as needed.
• Performs other related duties as assigned by the General Manager.

QUALIFICATIONS

• Minimum of five (5) years-experience working with corporate aircraft in the MRO environment
• Project Management experience preferred
• Experience and knowledge of airframer, engine, and aftermarket warranty programs
• Proven ability to manage and direct others along with projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner.
• Associates degree in related field or equivalent experience.
• A & P license preferred with experience working within the aircraft maintenance field.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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